A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Both airports totally understaffed. Awful experience.
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "No delay and nice staff"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Cons: "Boarding was confusing and disorganized"
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "They stole my money"
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Loads of leg room"
Cons: "Loved everything"
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Delays and no proper customer service."
Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Pros: "The long flight"
Cons: "The long flits"
Cons: "Me quede un dia completo en Panama en el aeropuerto."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "Entertainment worked sporadically"
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "Left on time. No turbulence."
Cons: "Check in process running smoothly and better announcement of gate change"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Crew was very nice and the food was excellent"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Cons: "I was asked to change my seat repeatedly"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Cons: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
More food and drink services for a 12 hour flight.
English language entertainment options.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Pros: "The atendió"
Cons: "El embarque"
Pros: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Cons: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Cons: "The suitcase did not zrrive"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Pros: "Even with some departure delays we landed on time."
Cons: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "Toilets were REALLY dirty"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "Very small plane, so much turbulence during flight. It was the worst."
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Pros: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Cons: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Cons: "Too many people and little space to move"
Pros: "Volar con Iberia es sencillo y particularmente buena atención."
Cons: "It took a very long time to drop bags because there were only three people at the Iberia desks."
Pros: "The flight was short and smooth."
Cons: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Pros: "Everyone was very nice"
Cons: "Some more space"
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Cons: "Few movies. Not good food options"
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Pros: "Time and flight was ok"
Cons: "The size of the seats"
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "on time"
Cons: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "Seats were too crowded. No leg room."
Cons: "2 of our bags didn't arrive to Beirut"
Pros: "Pilot was great, soft landing, smooth takeoff"
Cons: "Small seats"
Pros: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Pros: "On time to madrid... late to Alicante"
Cons: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Staff was friendly, bathrooms kept clean, and seats were comfortable. Entertainment was top notch."
Cons: "We kept trying to order water and food from our screens but the process was complicated, long, and ultimately didn't work. The system is buggy."
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "The staff is incredibly friendly and they serve you a lot of food and drinks. I think the seats on the larger planes are older but they are more comfortable for me and I loved my movie selections! I took 4 flights with Iberia 2 long ones (11 hours each way) and two shorter ones (5 hours each way) and they were on time, friendly and very comfortable on every flight! I will definitely be flying with them again!"
Pros: "Fine for what you paid for"
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Pros: "Everything fine. Attendants very good"
Cons: "Everything fine"
Pros: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Cons: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Pros: "The crew was gentle, it was the first time I traveled with Latam and I was really pleased with the experience."
Cons: "I have no complaints about this trip."
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Cons: "Food Bording Confort"
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Cons: "Less full"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Cons: "arm rest to control inflight entertainment did not work"
Cons: "No food.long flight if you come from a connecring flight. They serve pretzels which exclude people who don't est wheat. Serve an option of mixed nuts.breakfast was the ssme a cookie serve a rice cake ootion. I ordered celiac snd got the cookie on the Panama City to Asuncion flight"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "Friendly staff, great food.Overall good flight"
Cons: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Cons: "Flight was canceled"
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "The flight was canceled, terrible attention"
Pros: "See comments from the first flight"
Cons: "See comments from the first flight"
Pros: "First rate service"
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "The timing"
Cons: "No food, no great entertainment,very tight space"
Pros: "the flight was cancelled!!!"
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Pros: "I had an entire row to myself."
Cons: "Not enough good movies"
Pros: "Much better flight from HOU-PTY. Crew was more friendly. Option to qatch free movies on my personal device is great."
Cons: "4 hour flight and only a small pouch of savory snacks and some mints! Leg room is very limited."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "Everything was great"
Pros: "It was indeed good experience."
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Cons: "paid entertainment"
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Cons: "Was good"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "food and crew"
Cons: "NO leg room."
Cons: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Pros: "great staff"
Arrived almost 1 hour late to panama city
Cons: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
Pros: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
Cons: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
Pros: "They let me sleep and didn’t wake me for food or beverages."
Cons: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Pros: "It 3 years ago. Why would you ask now?"
Pros: "The only thing I liked was the company of the people sitting next to me on the flight and the fact that we arrived safely."
Cons: "The service at the check in counter could have been better. The online booking should have clearly stated that there will be a additional charge for check in luggage The crew on the flight used my overhead storage for their own bags and I had to put my bag under my legs. I barely fit in the seat"
Pros: "Check-in for bags was fast and the staff was very friendly."
Cons: "Knowing that the baggage wasn’t included in the price of the plane ticket"
Cons: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
Cons: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."
Cons: "check in was slow"
Cons: "Boarding took 3 hours"
Pros: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
Pros: "got it on time...even shorter than planned."
Cons: "1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets."
Pros: "Unfortunately there is not one positive thing I can say"
Cons: "The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah"
Pros: "When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more"
Pros: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
Cons: "Not many toilets serving the back of the plane."
Cons: "Air Europa is the worst company in the world."
Pros: "The flight attendants were very nice to my family, and they went through extra effort to take care of us. I would be happy to fly this airline again."
Cons: "My wife’s bag was damaged during handling, but I am not sure that is the fault of Air Europa, perhaps the airport personnel in Miami or Madrid."
Cons: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Pros: "Excessively hot. You sweat entire time"
Cons: "Lack of a/c"
Pros: "Good seating space."
Cons: "Food & drinks are expensive, but we brought our own."
Cons: "Late boarding, and had to get on a bus to get to the plane."
Pros: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
Cons: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
Pros: "good service"
Cons: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."
Pros: "This was the most unprofessional and insulting staff I have ever experienced in my life."
Cons: "There was not one aspect of this flight that went well. I am beyond horrified of my experience and it really makes me not want to fly or use any fight service again. Air Europa is the WORST airline in the industry."
Pros: "Will never fly this airline again"
Pros: "Food was good. Crew was friendly but not attentive at all."
Cons: "Left late; 40 minutes. The Airbus A340 business class seats from JFK to MAD have a serious design flaw. Three people had their cell phones or iPads slip down the side of the seats, requiring the seats to be disassembled in flight, and getting down on the floor to reach in and get it....if you have small enough hands. Boeing aircraft are far better quality. Noisy aircraft, again, not Boeing quality."
Pros: "Modern airplane with proper space between seats"
Cons: "Too many babies that were crying all flight"
Pros: "Great flight on business class"
Cons: "Advance check-in did not work -- tried 3 times. Entered all the info, pressed enter and nothing happened."
Pros: "The flight was easy to board when it was time. We left and arrived on time."
Cons: "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."
Pros: "Good entertainment and comfort seats"
Pros: "Great plane"
Cons: "Slow baggage delivery in Barajas"
Cons: "No complimentary snacks"
Cons: "More than 4 hours delay and nobody was able to tell us anything, nobody was updated in the gate, terrible information and service, Internet service was terrible, the only quick procedure was to charge my credit card, after this terrible reception"
Cons: "Wery heavy communication, 99% workers in airport don't speak English . Same in Madrid and Barcelona. In Madrid from one terminal to another 25-30min walked distance."
Pros: "After reading the reviews I was apprehensive about our flight. The crew was efficient, considerate and well spoken. The airplane was clean, entertainment good, and even the two meals were decent. I would recommend based on the flight."
Cons: "Miami airport is dirty and the food options past security are abysmal."
Cons: "All atención on board was pretty nice !"
Cons: "Had to pay for baggage and boarding was a hassle, driven on a bus for about 10 mins, had to wait to board etc."
Pros: "Well maintained aircraft"
Cons: "Crowded seats"
Cons: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
Pros: "The flight was ok. The bording gate was very far."
Cons: "The whole flight there were commercials in the personal tvs. Without beening able to stop them."
Pros: "Good service"
Cons: "Plane too crowded"
Cons: "Old plane. Poor entertainment. Average food. Average staff."
Pros: "In miami and in Madrid The flight Was delayed . The rest was excellent . I didn't have any problems with my luggage not charges at all that's why I am not very upset with the delay problems the crew was superb !! I will flight again with AirEurope !"
Pros: "I got to where I was going."
Cons: "We paid to have our seats upgraded, only to find out at check in my husband and I had been assigned different seats and not seated together. When we boarded and realized the plane was half empty we shrugged our shoulders. Why? Airlines have become so greedy, I am sure if they could charge for seat belts and toilets they would. Airplanes have become glorified city buses."