Flight delayed. Hence, I arrived very late at hotel.
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "Prompt boarding"
Cons: "No complementary drink or snack"
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Pros: "Bad seats, too small"
Cons: "3 hours late taking off"
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"
Pros: "Boarding process was smooth and the flight was on time."
Cons: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Pros: "On time , comfortable seats , nice staff"
Cons: "Flight delayed by 45 mins"
Pros: "It was a cheap budget flight which gets you from A to B with no frills !"
Cons: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Pros: "The smooth take off and landing. Excellent piloting"
Pros: "Good service throughout"
Pros: "Flight attendants"
Cons: "Food was awful"
Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Cons: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Cons: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Pros: "Pleasant approach of staff"
Cons: "Planes are rather small"
Cons: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Pros: "Very nice flight. Great service and a lot of seat room"
Pros: "They are generous, they have quality seats and they are nice people"
Cons: "Can't check in online from TLV"
Pros: "I got to where I needed to go."
Cons: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Pros: "The short flight."
Cons: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Pros: "Friendly attendants on roomy older plane."
Cons: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Pros: "Tea and coffee should be included not you have to buy it!"
Pros: "Excellent service and a delightful crew."
Pros: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Pros: "Really happily uneventful ride."
Cons: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."
Cons: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Cons: "Late boarding. Later take off. Even later arrival (no gate available)."
Pros: "Boarding was easy, check in online to save time and get a better seat"
Cons: "No entertainment and seats are small"
Pros: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Cons: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Cons: "Most limited legroom ever."
Pros: "It was for the most part on time."
Cons: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Pros: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Pros: "Even though the airplane was packed, I didn't feel crowded."
Cons: "There was no power outlet to recharge the phone and no entertainment."
Cons: "Flight was very delayed"
Pros: "I had a row to myself and it was a pleasant and uneventful flight."
Cons: "The sandwiches looked cold and tasteless."
Pros: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Cons: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Pros: "Flight was on time, Staff was courteous"
Cons: "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."
Pros: "All was just great and on time"
Very happy good flight ✈️ excellent
They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.
Pros: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Cons: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Pros: "The flight experience was smooth!"
Cons: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pros: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Cons: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pros: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Cons: "They should finally replace old ATR-72."
Cons: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Pros: "Food was fantastic. Crew was attentive and polite."
Pros: "Crew was good, short flight on an older aircraft, everything was fine"
Cons: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Cons: "This flight is apparently consistently late"
Cons: "My bag making it to my destination not broken."
Pros: "Fast service, kindness."
Cons: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Pros: "The crew is fantastic team,Dana is the best!Thank you"
Pros: "I didn't get to my AirSerbia flight."
Cons: "I didn't get to my AirSerbia flight."
Cons: "No entertainment equipment, video or audio."
Pros: "good service , everything good."
Pros: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Cons: "Arms rest are pretty small"
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Pros: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Pros: "Onetime and efficent"
Cons: "I almost died without watter due"
Cons: "Too hot temperature inside te aircraft. Seats uncomfortable"
Pros: "Comfortable aircraft"
Cons: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pros: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Cons: "No enerertainment and no food."
Pros: "A short connection"
Cons: "Not possible for online check-in"
Pros: "Gave us food when they weren't required."
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pros: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Cons: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Cons: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Pros: "crew was great , very friendly"
Cons: "tv sound didn't work"
Pros: "On time."
Cons: "Small and uncomfortable prop plane. Boarded from rear only."
Pros: "Very friendly staff"
Pros: "The price"
Cons: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Pros: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Cons: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Pros: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Cons: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Pros: "All good."
Cons: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Food is very good"
Cons: "Flat bed is not comfortabl, no mattras.."
Pros: "Service was very good"
Pros: "Good job"
Pros: "Great crew and comfortable seat"
Cons: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Cons: "Flight delay because of rain. It wasn’t a lot of rain, and we missed our slot for take off."
Cons: "We were waiting in the bus for a very long time"
Cons: "Time of departure"
Pros: "Roomy seats"
Cons: "Not delay for 2 hours!!!!!"
Pros: "I like that we left on time!"
Pros: "The crew was nice"
Cons: "One of the toilets was out of order"
Pros: "The fare was cheap."
Cons: "The seats are painfully small for a long-haul flight and Norwegian charges for EVERYTHING on board. Seriously not even free water."
Pros: "Arrived on time!!!"
Pros: "Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience"
Pros: "Th me crew members were friendly"
Cons: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Pros: "It was on time"
Cons: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Cons: "Terrible experience with easy jet, for the second time the broke my bag, the attendant just before boarding to the plane she charged me ( in a very rude way) 50€ just because she thought my cabin bag is bigger than standard!! Who will redeem me for my 300€ broken bag. I will try never to fly easy jet unless it is the only available option."
Cons: "Seats are very small. Luggage space limited."
Cons: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Cons: "They charge you for a carry on and Budapest AirPort everything is very complicate so you can not pay for the suitcase when you check in you have to go to other office and then come back were you started. At the plane they don’t give you nothing no water, nothing. They are no kind."
Cons: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
Cons: "Stewart jeune et immature, changement de gate 20 minutes avant le départ et avion un peu retardé. J'ai pris une petite valise à main qui devait rester avec moi dans l'avion avec plein de chose fragile à l'intérieur mais malgré toute la place disponible dans l'avion pour la mettre, un Stewart sans explication m'a demandé de la mettre en soute. En effet, je vais pas vous mentir que je n'ai pas bien réagi à sa demande désagréable car la taille et le poid de mon baggage à main concordait avec les règles mise en place par "easyJet". Je me lève un peu plus tard pour demander un simple verre d'eau au même steward qui m'a stoppé pour ma valise, mais celui ci avait décidé de me faire "chié" jusqu'à la fin en prenant tout son temps pour me remplir mon verre d'eau et au lieu de me le donner directement, il a préféré le garder quelque minutes dans sa main en me regardant d'un air moqueurs. Enfin j'ai voulu essayer "easyJet" pour la première fois mais vraiment plus jamais."
Pros: "Crew are friendly and helpful."
Cons: "All beverages and food are for purchase. Not much of services."
Pros: "No food or entertainment."
Pros: "Adequate for short flight"
Cons: "Cramped seating Long wait on jet ramp"
Pros: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Cons: "The take off was delayed too much."
Pros: "Fast and cheap"
Cons: "All ok"
Pros: "easy boarding"
Cons: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
Cons: "Chairs are broken"
Cons: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."
Cons: "My flight was delayed over an hour so I missed another flight on another airline now I am stuck at the airport for 24 hours until the next flight"
Cons: "No sucked"
Pros: "I was offered to check in my hand luggage for no extra fee"
Cons: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
Pros: "Service from everyone was great"
Pros: "Flight easy! Staff friendly! Charge is too high for large bag!"
Pros: "Crew were nice, and boarding was quick."
Cons: "No entertainment. Food and drinks for purchase only. Uncomfortably firm seats."
Cons: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Pros: "The crew were very helpful. Also I enjoyed my seating arrangements."
Cons: "We did not like your baggage restrictions for checked baggage as well as cabin baggage. We were traveling for 14 days and needed to have your limits match our international flight limits."
Pros: "In flight magazine. Comfy seats"
Pros: "Nothing horrible."
Cons: "The workers had bad attitudes and they wouldn't print out boarding passes if you didn't check in online. They wouldn't let me on the flight and didn't reimburse me for my flight. Worst travel experience ever"