Low season | April |
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High season | August |
Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.
I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.
It was a crowded flight. They did the best they could.
I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX
MSP to Atlanta was much better than Atlanta to St. Kitts. Paid $180 each for myself and wife for Delta comfort from Atlanta to St. Kitts. Seats were more narrow and obviously old and worn out. Tailbone is killing me. Seat would not recline. Seats behind reclined and we were not an exit row or in front of an exit row. Entertainment did not work in that the movie jumped forward and back and there was no audio. The plug in the arm rest was loose. Flight attendant tried “resetting” the video for my seat but no good. She never checked back. Someone else near me had the same issue. Touch screen was unresponsive. No where near as comfortable as MSP to Atlanta flight. 3 plus hrs. flight time without the basic amenities and not even remotely close to comfortable but paid for Comfort plus. I will be very disappointed if I have the same on my return “Comfort Plus” flight St. Kitts to Atlanta. At the very least my wife and I should be refunded for round trip “Comfort Plus” charges. Please feel free to contact me directly for more details.
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
Boarding super slow with people allowed to linger in aisles
TERRIBLE, THEY ARE THE MOST DISORGANIZE AIRLINE A HAVE KNOWN
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
When we checked in my friend and I were sitting seperate. By the time we got to boarding, they automatically switched our seats. I really liked that.
Everything was good, but there was a delay of about an hour
I liked it as a half empty flight, I didn't like to wait 5 hours to fly which wasn't my fault.
Food was horrible! Inedible sandwiches by a supposed star chef, Assaf Granit. I was dead hungry the entire flight but couldn't possibly stuff that awful sandwich down my throat,
El AL has vastly improved its overall experince in the last several years. Nicer place, nicer flight attendants, food, comfort etc
Poor food service, a microwave heated sandwich and 300ml water bottle for a coach 4 hours flight ticket. Entertainment only by streaming to your device if you got something more than a small phone screen. On the positive side - on time arrivel.
Remind me not to fly (eat) at passover with Israeli cartiers. Came out of the aircraft with an incredible neck pain. Crew and entertainment were good.
Great entertainment system. The crew was somewhat helpful, but ignored the calls completely. Also all the isle seats were taken by the time of check-in and we had to squeeze a family of 5 on middle seats in 3 rows - awfully inconvenient to fetch nappies, take kids to the toilet or fetch water. Seat spacing was ok and the missile defence system of ElAl planes is unmatched.
Window seats on the 737 are tight and narrow. Staff was good.
the luggage was delayed to the point i missed my next flight hich was an hour after arrival not good at all
El al is the best choice for flights to Israel.
The flight had no working entertainment system or WiFi. Very old plane. Some restrooms weren’t working. My seat was broken. Just a very bad experience for 13 hours. A real shame they allow planes in this state to fly.
Again. Diabetic menu not for diabetic. I asked for an alternative that was refused. I am Pregnant. I did ask for help to put my carry on on the compartemt , they asked me tomwait and never came back until I asked another passenger. I ended up not eating for more than 9h. I had just a tea. And 0 Empathy from the crew.
Very poor experience the flights were delayed and poor. I think we should have been upgraded on the next flight. I don't think we will be flying again you coming or going in the states and out of the country. This was a nightmare I realize that the flight wasn't so expensive but I still think we should be given at least a third back for the cost of this experience
Since our connecting American Airlines flight was delayed we missed our originally scheduled flight. That meant there were no business class seats available, so we got the last two premium economy seats on the next day’s flight.
Flight was canceled. I had to rebook on different airline
Awful!! Flight from Miami was delayed. Therefore we missed connecting flight. Nobody knows where our suitcases are for 2 days already !!! As far as the air craft: TVs are not working, food ala cart and even that looked awful. Did dare to taste. If you want a blanket - bring your own. Nothing is free.
It was not Iberia. It was with United. It was great!!!
I could change to business before flight and everything was perfect except for entertainment which was none.
Good food, prompt and timely flight, good on-board personnel
Improve food options. Do not charge so much for checked bags. As some who paid 990 EUR fir the round trip international flight it is horrendous to pay another 140 for 1 checked bag.