Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "Food was not available for flight."
Pros: "New international terminal in San Diego is very nice"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Cons: "Never made the flight because my first flight was delayed."
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "the seats and service as a whole"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Service is good"
Cons: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Pros: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Cons: "Nothing to complain about!"
Pros: "Food, drink, viewing options on the personal monitor."
Cons: "The seats are terrible! Too small and way too close together!"
Cons: "We had 30 minutes delay"
Cons: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Pros: "Their crews were great. Good selection of entertainments."
Cons: "Meals were not great. Their seats were hard to set for a long fight."
Pros: "Very comfortable and the flight crew were extremely friendly and helpful!"
Cons: "I couldn’t eat the food"
Pros: "Friendly service, good food."
Cons: "A bit too cold."
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The service. Smooth flight."
Cons: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "A lot of drinks"
Cons: "One hour in late"
Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Cons: "2 hours delay. Bad food"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The crew"
Cons: "No TV"
Pros: "Friendly. And efficirnt crew"
Cons: "I didn't got the seats i asked for in the check in."
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Cons: "Little food"
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Cons: "The seats were too hard. I have never felt that way on any other flights."
Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
Pros: "Everything about the service staff the plane amazing"
Pros: "Crew service"
Cons: "No entertainment on board"
Cons: "seats are way too close to each other."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
They need a better system and a better communication system for the customer service. I almost missed my flight because of lack of system and to bring a new high tech system instead getting checked a 100 times.
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Cons: "Didn't think of something because the flight was awesome."
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"
Cons: "Bad quality meal, worn out plane, entertainment system is broken and the crew just reset it once and didn't help and they didn't do anything about it. The movies are ridiculously old. Asked for exit seat and they said for that I have to pay $80 more. I asked for water, they said they will bring it andbthey never did."
Cons: "The airline should upgrade the entertainment system. Besides that it’s good."
Pros: "The flight was one time for departure and arrival"
Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."
Cons: "Full of religus people oriblle babis craying"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "Horrible airport security measures- missed flight Kayak failed to assist. Airlines and airports horrible in assistance"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Cons: "On counter, some workers were not nice"
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Bad service bad attitude"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "No thing"
Cons: "The staff"
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Fast check in, Comfort seats"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Pros: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Cons: "I'll was good"
Pros: "It’s a 25 minute flight. It’s all good. :)"
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "Extensive security. Warm plane. No charging outlets."
Pros: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
Cons: "Could not check in online, had to get the boarding pass at the airport."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "Very friendly crew."
Cons: "Very early boarding and push back."
Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
Pros: "Quick and easy boarding process, nice person at check-in counter"
Cons: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
Cons: "Boarding process.."
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "Cabin crew."
Cons: "Security at Heathrow."
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Cons: "I was seated at the emergency row. The staff has a policy of collecting the pillows and blankets during take-off from these seats. But they never gave them back to us afterward. Later when I wanted to go to sleep, they could not located these items."
Pros: "The best flight that I have had in my life. Never been a very good traveler going on long distances. Peter came it was great. The number of times there were these snacks and meals offered along with coming up and down the isles with extra cups of juice was really nice. I was fortunate enough To have purchased and reserved in advance and emergency exit I’ll seat which gave me the room that I needed because of my length."
Pros: "For the most part the crew was attentive, kind, sweet, and overall wonderful. Food was good. Great options for vegetarians. Loved the ice cream as snack:). Clean sealed blankets. Loved the movie and tv options. For the most part very happy with service, cleanliness, pilot keeping us informed of delays or anything going on with the flight. Leg space on coach was difficult for tall people and my son's tray table tilted to where he had to put blankets underneath to keep it straight and avoid further spillage."
Cons: "Again the crew has to be informed regarding disabilities. This time an attendant did not allow me to leave my one window closed and said it was due to security and asked to wrap a blanket around my head. Really??? Light streaming into my window was blinding, no time to adjust to the surroundings, light just came through everywhere. Headache ensued even shielding my eyes with the blanket. At least my family helped guide me out. Though head injury is not a visible condition it is still a disability which requires consideration and must not be treated lightly. I perform due diligence to address my disability without extra assistance outside of my family....I only asked for my one window to remain closed. There is still light around enough for people to see more than adequately. This incident is the reason for the 3 stars...because of one crew member...instead of the deserved 5 for everyone else."
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Entertainment and food"
Cons: "Boarding was slow, and disorganized."
Cons: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "Good leg room"
Cons: "Movie system frequently had to be rebooted."
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "Professional pilots. Good flight."
Cons: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Cons: "The food was not that good, the beef was like a brick and the service Poor , I asked for water twice, by the time it arrived I already had finished, same for bread I had to ask for bread, was not offer, if I didn’t asked for the main course in the lunch portion on the flight they were taking away the tray after the salad and fruit, I did not like the salad, I tried mine and my Husbands that was salt restricted and they were Awful. I travelled business class, the flight was packed."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Premium Economy seats LHR-SAN. Comfortable, decent food, nice variety of entertainment. This flight is the best way to get from San Diego to Europe."
Cons: "The TV portion of the entertainment system didn't work, but there were enough movies to keep me occupied for the 11 hours of the flight."
Pros: "Crew was nice. First time ever that a stewardess removed my vegiterian tray early while others are eating so I can move in my seat"
Cons: "I was frustrated that I could not choose my seat on my on line check in. I thought at that point one can choose their seat. This happened to me on my way previous flight on BA and nothing was fixed on the app"
Pros: "The crew apologized for the late departure"
Cons: "We were left waiting for the technical issue to be fixe for more than an hour"
Pros: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
Cons: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
Pros: "Most everything"
Cons: "Seat choice"
Pros: "The flight was pleasant"
Cons: "That my luggage is not here and I have no idea when I will have it"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Pros: "good entertainment"
Cons: "food was worse than typical airline"
Cons: "boarding with bus instead of sleeve"
Pros: "The crew was very efficient"
Cons: "The was really bad."
Cons: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."
Pros: "Every thing was in time Service was good"
Cons: "Not enough room to sit or eat The salmon dish was not good in my opinion"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"
Pros: "The food was decent and the tv's offered a number of movies and options to pass the time this was my first time flying with BA and I would fly with you again. Much improved from AA and United"
Cons: "The crew was fine, but not overly friendly. I flew BA to and from my destination. The other flight, the plane was nicer/newer possibly."
Pros: "The crew and the cabin But why we can not get bording for all the trip?"
Pros: "The food was good. They asked for people with carry on to check their baggage at the gate. We were the only ones that did and they rewarded us with priority boarding. Nice touch."
Cons: "Non stop London to San Diego, 10.5 hr flight. Like most airlines the fit was so tight that by the end of the flight I never want to fly again."
Pros: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
Cons: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
Great service. Sadly internet/wifi didnt work
We left 1.5 hours late, there was very little communication beforehand even as to what gate, just delayed. staff was not able to rebook my connection ahead of time, even knowing before take off i would miss it. meaning i had to spend an extra night, rather than get on a different flight the same day. the customer service desk was grossly understaffed, meaning we had to wait 2 hours to get rebooked.
Nothing good to say. Customer services was OK.
I think it was silly that we needed to get a new boarding pass after we showed proof of a negative covid test. I think this proof could have been done online when booking the flight. It seemed very inefficient to do at the gate for everyone.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Well many things could have been better. I bought business class ticket. There was no lounge at airport. At least they could have provided us vouchers for a good restaurant to rest, eat, charge our phones etc... The seats were so uncomfortable. They dont recline and i booked business especially for comfort due to back pain. There was no entertainment at all. In our time this is really poor. I liked the food. Crew was super nice.
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Cons: "The suitcase did not zrrive"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "Food was good, lots of great movies to watch during such long flight."
Cons: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
Pros: "Left on time, arrived on time, new plan, nice crew"
Cons: "Wi-fi did not work"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "Toilets were REALLY dirty"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Cons: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Cons: "I wish there was a bigger selection of movies and tv-shows to watch."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Pros: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Pros: "First time experience with Iberia. Very comfortable, friendly & good service."
Pros: "Great deals and nice crew! Patient and helpful."
Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Pros: "Fast efficient boarding."
Cons: "No frills flight. You have to pay for snacks and drinks."
Pros: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
Cons: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."
Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."
Cons: "No WiFi on a 10 hour flight!"
Cons: "Krew. Comfort srat . Space."
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Pros: "Seats were too crowded. No leg room."
Pros: "Decent flight"
Cons: "No snack, no drink, no entertainment - not the end of the world on a short flight, but they're categories you asked about"
Pros: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Cons: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Cons: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "It got me there"
Cons: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Pros: "Lots of leg room. Great selection of in flight movies, games, and music. The lunch/dinner was really good."
Cons: "Started boarding really late and 20min late taking off. Arrive almost and hour late. Breakfast was a dry roll with a slice of ham and cheese, half a kit Kat, and a yogurt."
Cons: "It landed with a very narrow window to my connecting flight"
Pros: "I liked the selection of movies, and the quick boarding process."
Cons: "I didn't like that when I was boarding I was told I had no seat and was standby, this was very stressful, though it was eventually taken care of. I wish I'd been told earlier, they said that when you use a machine to check in, you don't find this out until boarding."
Pros: "great leg room and food"
Cons: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."