6.8 Good2019 Oct 05
"Upgraded" us to a minivan, which I had no use for and made parking slightly less convenient. Not much to praise. Obviously you go with these folks (or equivalent) because of cost.Pleasant enough agent. Tried to up-sell on the pre-paid fuel but the "convenience" would have added $20 to the bill ... and I'm here because spending money on rental cars is not a form of entertainment. Just keep expectations low and you'll be fine.
4.0 Okay2019 Aug 17
It got us where we wanted to go.It was a 2014 diesel. The charger for the phone didn't work. Staff tried to talk us into a larger vehicle, getting their insurance instead of what I got online and convinced us to purchase a 4 day toll device by telling us there were tolls where we were traveling. There weren't.
3.6 Mediocre2019 Apr 10
EZ car counter clerk try really hard to sell options which you don’t needand he never explain about additional fees, EZ car added hidden fees.Counter clerk has to explain all fees and charges up front.
6.4 Good2019 Feb 22
3.2 Mediocre2019 Feb 16
Check-in countee was unhelpful and a little rude. Told me I wasn't allowed to take toll roads, and didn't explain.
2.0 Mediocre2018 Nov 23
Unscrupulous and terrible. Avoid at all costs.Nothing to likeTrying to sell me stuff I don’t need. Didn’t have a car in the class I booked. Lied to me about being able to cancel the charge and give me proof of cancellation Heard them selling unneeded add ins to other customers who also got annoyed Unhelpful and unprofessional
2.8 Mediocre2018 Nov 09
Once and never againBasically nothingCar I had contracted for was not available, offered me a minivan instead, not interested, was traveling by myself and wanted fuel economy. Agent said that I could return the next day to swap out for something more appropriate, but, due to my schedule, it would have taken me a whole day's drive to come back for the swamp...As an alternative, I asked if I could swap cars in Phoenix, which would have fit my itinerary better, was told there would be an upcharge for such. Else wanted to upcharge me for a more desirable model, I declined. Stood my ground, eventually, an economy type car was returned and assigned to me. It was noisy, lacked cruise control, a/c was very weak, as in "no fun to drive". To make up for the inconvenience, I was told I would be given a discount from my original intermediate type car reservation, however, that did not happen, they just hit my credit card with the full charge for the larger vehicle I never go to drive. When returning the car, their station was closed, with zero indication as to when they would open in the a.m. like was posted on their competitor's return stations. When I tried to return the car to their Phoenix location, I was told it was impossible to drop the car off there even though their San Diego agent had told me I could do so if willing to pay a penalty for doing so - basically one of their agents lied, no idea which one. All in all a lousy experience, since I now have to file a complaint to get them to correct the charge to my credit card account.
2.0 Mediocre2018 Oct 29
Don’t trust E-Z ot Advantage, they overbook and cancel on youThey cancelled my reservation without informing me or expedia and had no explanation whatsoever except that they didnt have any more cars. Will never use them again no matter how cheap
4.0 Okay2018 Oct 19
Car was not cleaned out when I received it. There was trash under the seats, some wrappers in the trunk and side doors. It was evening when I picked up so I didn't notice until the next morning. The car smelled faintly of stale food, so they clearly did a poor job cleaning overall. The customer service was rude and impatient. At least the pick-up and drop off had reasonable efficiency.
9.6 Excellent2018 Oct 12
Stained rear seat, inside of windows & windshield needed to be cleaned.