Pros: Loved the staff. She made rental & return easy
Cons: It’s not located at the airport where you can ride the car rental shuttle bus. I did not see that when booking, however, it’s a very short taxi/Uber ride there & it save me over $75/day on the car rental rate for a much better car. Well worth it!
Pros: Not a thing. This was literally the worst car rental experience I've ever had
Cons: Here's the story - I booked ahead of time, pre paid to ensure we had a car. Decided to treat the family and surprise the kids with a convertible (they've never ridden in one, and hey why not? it's sunny southern California!). Got all confirmations aligned, had a pick up time and car agreed upon, was charged my full rate, figured I was good to go. WRONG! Because of the awful customer service from Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again... Two hours before the defined time (4pm) I get a call from the rental place. "Please call us back when you can" ... oh boy... I called was greeted by a VERY rude agent who was completely unapologetic - "we don't have a car for you." I got some lame excuse about other people not returning their cars, even though they had set up a rental with me. So, I waited while she ran through why I should care about what the company is going through. Finally had a chance to speak, "okay so where does that leave me?" - answered with the same "We don't have a car for you"... frustrating to say the least. So here I am, on vacation with my children, the excitement I wanted to see in their eyes fading. "Okay, so what other options are out there," I asked, knowing I had already paid for one of the most expensive cars they had, I figured they'd offer a discounted rate for an alternative car. Apparently htis company has never heard of customer service, instead they said the have no cars at all and offered me a cargo van...for me and my children. Not exactly a convertable...nor acceptable. In sort it ended with me not having a car, them saying that it's not their fault / problem and that I should not have booked through Kayak, because there is a technical gap that allows us to book cars that are actually not available. Because of Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again...
Cons: Staff trying to sell add ons to the rental car when it is not required is unacceptable. I felt pressured to pay for insurance which I already had. This is unacceptable
Cons: This location was a bit hard to find. But overall the service was good.
Pros: Nothing, never got a car
Pros: They did not have my reservation at San Diego airport. He said it got "moved" to Tijuana and they were sold out. Basically, he said that's what you get for booking through a third party like Kayak.
Cons: If I enter my destination as San Diego airport, it should be specified that there are two options - one in San Diego and one in Tijuana! My confirmation had an address that said San Diego. If you don't know any better, then you wouldn't realize it was for Tijuana!
Pros: Ease of picking up and dropping off
Pros: The reservation process was easily and I thought the price was reasonable. I cancelled the reservation 20 hours prior to my pick-up time because a friend offered me the use of a vehicle for free while my car was at the mechanic's. HERTZ charged me a $83.00 dollar cancellation fee for my $105.00 rental. Will not use or recommend HERTZ to anyone and will warn of the steep cancellation fee.
Cons: Do not rent from them, if you have to cancel you will pay big time!!!!
Pros: Car clean and ready to go. Drop off very easy and quick.
Cons: SAN airport pickup took a while. Counter attendant was friendly but running three agency (Hertz, Dollar, Thrift) all from the same area impacted the customer appreciation.
Pros: The staff went above standards to accommodate my rental needs. When the SUV had a problem with the tires they made sure to give me a car that would better fit my safety concerns.
Cons: There was little to no trunk space in a 7 passenger suv. I was not aware that it was possible to not have a suv with no space for luggage.
Pros: No issue or problem. Although I didn’t get my receipt emailed to me.
Cons: I would have liked my receipt emailed to me like they said they would.
Cons: Everything went wrong with this place! EVERYTHING!
On average a rental car from Hertz in San Diego costs ₪153 per day.
Mini (Class Minivan or similar) is the most frequently booked rental car type from Hertz in San Diego.
Hertz has 12 rental locations in San Diego. Take a look at our Hertz rental location map to find the best rental cars near you.