Book Hertz car rentals in San Diego

Pros: Not a thing. This was literally the worst car rental experience I've ever had

Cons: Here's the story - I booked ahead of time, pre paid to ensure we had a car. Decided to treat the family and surprise the kids with a convertible (they've never ridden in one, and hey why not? it's sunny southern California!). Got all confirmations aligned, had a pick up time and car agreed upon, was charged my full rate, figured I was good to go. WRONG! Because of the awful customer service from Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again... Two hours before the defined time (4pm) I get a call from the rental place. "Please call us back when you can" ... oh boy... I called was greeted by a VERY rude agent who was completely unapologetic - "we don't have a car for you." I got some lame excuse about other people not returning their cars, even though they had set up a rental with me. So, I waited while she ran through why I should care about what the company is going through. Finally had a chance to speak, "okay so where does that leave me?" - answered with the same "We don't have a car for you"... frustrating to say the least. So here I am, on vacation with my children, the excitement I wanted to see in their eyes fading. "Okay, so what other options are out there," I asked, knowing I had already paid for one of the most expensive cars they had, I figured they'd offer a discounted rate for an alternative car. Apparently htis company has never heard of customer service, instead they said the have no cars at all and offered me a cargo van...for me and my children. Not exactly a convertable...nor acceptable. In sort it ended with me not having a car, them saying that it's not their fault / problem and that I should not have booked through Kayak, because there is a technical gap that allows us to book cars that are actually not available. Because of Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again...

Pros: Nothing, never got a car

Pros: They did not have my reservation at San Diego airport. He said it got "moved" to Tijuana and they were sold out. Basically, he said that's what you get for booking through a third party like Kayak.

Cons: If I enter my destination as San Diego airport, it should be specified that there are two options - one in San Diego and one in Tijuana! My confirmation had an address that said San Diego. If you don't know any better, then you wouldn't realize it was for Tijuana!

Pros: The reservation process was easily and I thought the price was reasonable. I cancelled the reservation 20 hours prior to my pick-up time because a friend offered me the use of a vehicle for free while my car was at the mechanic's. HERTZ charged me a $83.00 dollar cancellation fee for my $105.00 rental. Will not use or recommend HERTZ to anyone and will warn of the steep cancellation fee.

Cons: Do not rent from them, if you have to cancel you will pay big time!!!!

Cons: Everything went wrong with this place! EVERYTHING!