Guest reviews
Overall rating
7.9
Good
Based on 544 reviews
Cleanliness
8.2
Comfort
8.1
Pick-up/Drop-off
7.6
Value for money
7.6
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
103
50
49
14
26
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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8.8
Pros: Car was comfortable, clean and drove easily - lousy mileage, but we got the sense that Californians dont care much, given the number of gas guzzlers we saw on the road at over $4.00/gal in most service stations - mixed in with Tesla's and Prius's. Odd contrast.
Cons: All good with exception of Drop-Off. Unclear directions in the final stretch of the exercise (needed to turn up a lane in the garage that was hidden behind other cars). No staff present and when a fellow eventually showed up, he did not check the car, just told us to leave the keys in the car and all else would be dealt with - whatever that means - if there is any disagreement on gas (we filled up), damage (there was none), etc., how would one verify it after the fact?
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4.0
Pros: The staff was helpful and friendly.
Cons: I reserved a Nissan Pathfinder only to show up and get a Kia Sorrento. 6 people with luggage will not fit in a Kia. We had to pay a lot extra to get a Ford Expedition because they didn't have a Nissan or any SUV similar. The guy was really nice and gave us a discount for having to upgrade. I don't appreciate paying for one vehicle on this site only to show up having to pay hundreds more for a vehicle that will actually work. I will never book through here again.
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10.0
Cons: It was perfect
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4.8
Cons: Hard to find the car rental. Another family was lost at the airport rental site. The car had been smoked in.
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9.6
Pros: Dollar not available at pick up so Hertz did it.
Cons: Just drop off car with key in it at San Diego Airport
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2.0
Pros: The lady that assisted us us at check in seemed to be out out to answer any questions we had. . She said that the insurance we purchased online did not cover the vehicle through them. We ended up paying an additional $275 dollars!!!!! I WILL NEVER RENT THROUGH KAYAK OR FROM DOLLAR RENT A CAR AGAIN.
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10.0
Pros: Staff was friendly and helpful, process was very quick. Price was good.
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8.8
Pros: Yes
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6.4
Pros: The drop off was inefficient. Dollar returns were being ahndled by Hertz. I didn't have anybody come up to me and the car and try to help me check out upon my arrival. Onstead, 25 minutes after my return, they checked out the car while there were very few cars in the return lot. This resulted in assessment of an unfair extra hour of rental to me, which they asessed to me and was entirely THEIR fault.
Cons: Check out up9n return is inefficient with nobody to really work on my return immediately. Delays in return process are not acceptable and result in deceptive charges to customers.
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10.0
Pros: Tee was super helpful when we rented at the Hertz counter.
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4.4
Pros: Staff was nice
Cons: Super long lines and understaffed team. Reserved a BMW or similar, got a compact Nissan SUV. Kind of a joke really
review from
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6.0
Pros: The manager resolved the problem by finding a substitute car, and providing a discount.
Cons: The car smelled like cigarette smoke. When I went back to the counter to reject the car, the homosexual clerk, as a typical immoral anarchist, was EXTREMELY rude, argumentative, and unhelpful. I had to make a pest of myself before he fetched the manager. The manager was very professional and provided a substitute car, and a discount.
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Where can I find Dollar car rentals in San Diego?
Top tips for renting a car from Dollar in San Diego
- Standard rental cars from Dollar in San Diego are around 50% cheaper than other car types, on average
FAQs about renting a car from Dollar in San Diego
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