Cons: The phone number is listed on your rental agreement and online or an Avis number and the customer service representatives at Avis don’t think that they can access your account so it’s super confusing and annoying because they cannot help you.
Pros: Drop off was super easy.
Cons: I had schedule to pick up my rental at 5am. Nothing was open and I was a bit confused as where I needed to go to get the car. So it would have been useful an email explaining that although offices are closed down stairs, just go to the parking lot upstairs where you will get helped. Other than that, the service was awesome!
Pros: Great staff
Cons: Car needed the interior cleaned, the inside of the windshield was filthy so I stopped at a gas station to clean it. There were also crumbs in the console that should have been vacuumed off.
Cons: Upon completion of my reservation with kayak, it gave me a complete price w/ taxes and fees included. Upon arrival to puck up rental they charged me an additional $7 sighting only the base price is guaranteed and that additional fees could be charged that kayak was unaware of and i would need to take it up with kayak.com. If this is true, i could not find any disclaimer on kayak website to the fact. If its says s total with taxes and fees then that should be the price with no suprise charges upon arrival.
Pros: Helpful and very clean
Pros: That location was massively understaffed. I went in for my rental at 2, but didn’t leave until 3. The poor staff was extremely professional, but clearly very stressed out. The first car they gave me kept telling me there was no “key” in the car, and I could not track a single employee down to help me. Eventually, they swapped the car out, but I ended up missing my appointment due to the hour delay.
Pros: The rate. The first office counter experience. The car.
Cons: The car had an almost empty fuel tank. We reported this at the check-out counter and the representative seemed to enter this information into their system. I verbally confirmed that we need to bring the car with an almost empty fuel tank. Upon return, the tank had around 2 more gallons than at checkout. The receiving representatives were unfriendly and moreover they charged a $50+ fuel service fee without notifying me. Thankfully, I checked the receipt. I was told to go to the booth in the garage. The representative in the booth started with suggesting that I'm mistaken and the tank was most probably full. Thankfully again, I had taken the picture of the dashboard at the pick-up and showed it to them. I was planning to let go of the extra gasoline we had in the tank, but the bad attitude and unfriendly manner of the representatives so far made me upset and I demanded a reimbursement. Thankfully they were reasonable enough for refund and reimbursement. In short, a better check-out-in system and friendly and customer-oriented representatives can help a lot here.
Pros: The car was not ready when I got there. They gave me a un upgrade to a Camaro. When I dropped off the car (early) I was charged an extra 50 dollars.
Pros: Everything was fine
Pros: Staff was very helpful and friendly. They even found that I had previously made a reservation that was half the price and they honored that and save d me $200
Pros: Because I used Kayak, I got sent to Holidaycars.com and they at first assured me my rental was booked only to later tell me it was not and that their "worldwide availabilities" were running low. So I had to rebook - from Budget directly - at a cost $150 more than the original, promised offer. HORRIBLE EXPErIENCE.
Cons: Because I used Kayak, I got sent to Holidaycars.com and they at first assured me my rental was booked only to later tell me it was not and that their "worldwide availabilities" were running low. So I had to rebook - from Budget directly - at a cost $150 more than the original, promised offer. HORRIBLE EXPErIENCE.
Pros: Staff was very friendly and helpful, no issues at all
Cons: Didn't fully understand the built-in fastrak. It would have been helpful if they had just said, 'if you brought your own fastrak, just close the box on the dash/windshield of the built-in fastrak, and then yours will work instead' or something like that.
Mini (Class Minivan or similar) is the most frequently booked rental car type from Budget in San Diego.
Budget has 11 rental locations in San Diego. Take a look at our Budget rental location map to find the best rental cars near you.