8.0
The price was good, the car was fine. However, the line to pick up the car was long. More than 12 people in line and only two representatives on a Friday? The price makes up for that delay, so I would use Thrifty again in the future.Reviewed 2023 Nov 27
review from![kayak]()
2.0
Not accommodating in the least.Reviewed 2023 Oct 11
review from![kayak]()
2.0
Terrible. There was an incident at pickup that made me feel unsafe and was exacerbated by the Thrifty staff who stated “you’re all here for the $15 dollar rental right?” “You can go to the other rental places next door.” Implying that we should wait since we were getting a low price. There is a longer narrative but the Thrifty remarks continued an escalating discussion between two other renters and there were threats of violence by one of the renters. At minimum Thrifty staff should have called facility security. I abandoned my rental at this point and left.Reviewed 2023 Oct 05
review from![kayak]()
2.0
Worst I. Ever hadReviewed 2023 Sep 26
review from![kayak]()
4.0
Pros:The staff was helpful and courteous, but the process was too long.Cons:More staff, better communicationReviewed 2021 May 30
review from![kayak]()
4.0
Pros:The vehicle was excellent. Brand new. Returning the car was very fast with not problems.Cons:Have more notifications to take a CREDIT CARD. Small print on some customer agreement page is worthless. This was even more critical in San Diego, "Sorry, sir, We're so close to the border." If you wanted to use a debit card you need to have a flight... if not ... sorry too bad. I had to drive back and forth to get my credit card (my fault for not having it). When I was standing in line I saw about 12/18 people have an issue with CREDIT CARD / Debit Card. Update your policies modernize to use other payment methods. The people at the counter had no solutions for me and pointed me to curb to get an UBER. I cant imagine being out of town and being told that.Reviewed 2021 May 26
review from![kayak]()
4.0
Pros:Dealt with one Staff member in pick up, she was very helpfulCons:Car “clean sticker” was broken. Found trash and a hair in the seat when we opened it. LOTS of damage to the car, dents, tears in the seat that Took us about 30 minutes to document, so that was a time constraint I wasn’t expecting. We rented a convertible on the top could not function on our way out and so we had to go back, it took for employees to figure out why it wouldn’t work. We laying our trip another 45 minutes. It took us almost 2 hours to rent a car not because of the checkout people but because of the vehicle itself being poorly maintained.Reviewed 2021 May 25
review from![kayak]()
4.0
Cons:Time to stand in line for pickup was an hour. Unacceptable, care smelled like cigarettesReviewed 2021 May 02
review from![kayak]()
8.0
Pros:The staff was helpful great customer service. Drop off was easy.Cons:They could have cleaned the inside of the car, made sure there was no left overs from the previous drivers.Reviewed 2021 Apr 30
review from![kayak]()
4.0
Cons:Car was poorly maintained...too many hidden costsReviewed 2021 Apr 20
review from![kayak]()
2.0
Pros:the staff was awesome, super friendly, really cared about improving the experienceCons:the car broke down 3 times then they charged me for roadside assistance. the wait times in rental center and on the phone for assistance totaled about 4-5 hours of my entire vacation.Reviewed 2021 Apr 03
review from![kayak]()
2.0
Pros:Staff was friendlyCons:The car was in terrible condition. Lots of scrapes, car drove very poorly, 40k plus miles on it. There was all sorts of extra charges.Reviewed 2021 Mar 24
review from![kayak]()