Cons:Rathe was $134 and was changed $356
Pros:After trying several rental car companies directly without success, Kayak was able to get me several options for my trip. It seems that rental car companies are not overly excited to rent cars for one way, day trips. I needed to travel 200 miles, one way, to pick up my new car. Kayak was able to find cheap rentals with major companies that I just couldn't get directly. Thanks Kayak!
Cons:You should have been there earlier! Oh, wait, no that was my fault. Next time I know where I will check first.
Pros:They did listen.
Cons:You would think that after all the hassle, I asked for a discount or to please find us something and honor the price I agreed to pay - no discount on the current issue, no discount on a future rental, etc., etc. They obviously don't need or want our business.
Cons:We returned car 330 pm and not one person was in return area. There was a sign for us to mark contract with the mileage and gas level and drop it in the drop box. I understand if car is returned after hours but this was in middle of work day in the afternoon. Did not leave me eith a comfortable feeling.
Pros:Agent very nice. Drove me to the area where I could get taxi/ride home because it was off site and too far to walk. Very kind, thank you!
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Pros:Easy pick up and drop off with free parking patrolled by security on site
Cons:Location was open early and very efficient. Times of operation during this time were also correct unlike agency I scheduled with prior day. Will certainly use this location for future use.
Cons:When I booked I put in arrival at San Diego airport and you booked me out of Carlsbad which is an hour away from the airport! Avis was good enough to find a car for me but it was over $100 more than my booking price!!! That is why I booked online and ahead of time to get a decent rate.
Cons:Main issue was that the price rose 200% when I went to pick up the car. Instead of about $250 the rental cost closer to $500. Very disappointed with the outrageous charges for changing pick up location. I expected a small variation but the resulting fees were astronomical.
8.0 Very good
Cons:Due to holiday weekend, office said the car hadn't been cleaned or gassed. Was given the choice to take as is or wait. Took it as is. Was told since given to me empty, I didn't need to fill the tank and was told a note was made. When checked in, the note didn't transfer, had to talk to Cust Svc.
Pros:Brandon at this location was 100% committed in making customers like myself happy. I had a small issue with the windshield wiper blade and fluid and he went above and beyond to correct this issue. People like Brandon should be recognized for their efforts.
Cons:a bit difficult to find the office, but everything worked out ok. nice to be offered a free upgrade. easy to work with. these folks.
8.0 Very good
Pros:The car was great. Nissan Altima. Good gas mileage and very smooth ride.
Cons:Check in Friday night- at first the enterprise employee tried to put me in a mazda miata or an suv. That wasn't what I reserved. Fortunately they had a Nissan Altima which did work but I had to ask for it. And returning the keys on Tuesday morning the employee was late only by 6 minutes but still la
Pros:customer service was great, everyone was friendly kind and knowledgeable.
Cons:Never again!!!! Fooled me at The Carlsbad rental Station. Put some extra insurance on the receipt so it Looks like the Same Price with the different San Diego Airport drop off I had on my kayak reservation. At San Diego i was billed the Different drop off on top. Never again Enterprise
Pros:The staff was friendly but not very helpful.
Cons:I had to make a damage claim and the staff didn't seem to be prepared to handle the process properly.
Cons:was not told that pre -paid gas purchase for for a empty tank. remote Key did not work. alarm went off every time I unlocked the car which I had to lock and unlock with the key. Sad!
Pros:Not enough superlatives.
Pros:Clean and late model. Good visibility and safety.
Cons:Noisy with windows rolled down; took it into the Sierras - pick up on the hills was sluggish.
Cons:The rep helping me initially brought me a car that smelled horribly like a wet dog. I brought it to his attention, and he actually said “i don’t smell it”. Quite absurd as the stench was overpowering. He clearly was ‘testing’ to see if he could rent it without shampooing the smell out. I requested a different car and he accommodated me.
Pros:Upgraded the car with no extra charge, comfortable and service is friendly and helpful.
Cons:Easy to find location and quick service.always meets your demand...
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