Could of had more people working the counter. Waited in line for almost an hour. Also the girl said she would give me an upgrade but it cost me almost $100. She acted like she was doing me a favor but in reality no.Reviewed 2023 Dec 06
review from
4.0
I got up charged for a midsize SUV then I got a Hyundai Kona. Literally a compact SUV at best. They asked if I wanted an upgrade for $19/day and though they offer “unlimited” miles you cannot leave a certain radius from Southern CA (Vegas is okay). Like….??? Not my first time renting from Payless, but it’s certainly my last.Reviewed 2023 Dec 01
review from
2.0
When I arrived at Payless, they told me they could not honor the deal thru priceline/Kayak. They did say they could take what I had already paid and put it towards a better rental. I ended up paying way too much for a Nissian sentra. It appeared when I made my way to the 3rd floor to pickup my car, they had plenty of cars. Not sure if this is just a payless counter scam, but I was certainly ripped off. I may never use Payless again.Reviewed 2023 Dec 01
review from
2.0
i got overcharged past what i prepaid on kayakReviewed 2023 Nov 29
review from
2.0
I was overcharged and demanded to pay a balance despite my booking affirming no balance dueReviewed 2023 Nov 22
review from
2.0
At pickup they added $40.00 to the cost. After drop off they added $90.00 to the cost without any explanation. Never again!!!!!Reviewed 2023 Oct 16
review from
4.0
What I had reserved was not what I received. The customer assistant upgraded the car without my express permission making it seem like it was a deal when it was about three times the price. Will not use them again!!!Reviewed 2023 Oct 12
review from
2.0
I will NEVER rent from this company againReviewed 2023 Oct 10
review from
4.0
Overcharging place , I was charged 400 $ for two day, although it was saying when I was booking 86$. I got the not the nicest car, they provided me with nissan which doors are not closing. I hate this place now!!!!!Reviewed 2023 Oct 04
review from
2.0
Two cars rented both over 100,000 miles had to be returned for safety concerns. Do not recommend it.Reviewed 2023 Sep 17
review from
2.0
Old car very noisy. Will never rent from you againReviewed 2023 Jun 19
review from
6.0
the car was running ok. windshield wipers absolute horrible. it would be nice if attendants would point to important parts like how to open the gas cap and other features.Reviewed 2023 Mar 15