Cons: Check out process was over an hour and my car smelled like smoke
Pros: The staff was friendly and I appreciated the early morning drop off for our early flight.
Cons: I am very dissatisfied with the cleanliness and overall status of our car rental. After getting assigned the car, we went upstairs to our rental car to find the car door open. There was a sales receipt and slip assigned to another person on the dashboard of the car as if it was assigned to another person. After spending 15 minutes tracking down a Payless employee we inquired about the receipt and open door, and they shrugged me off and stated that it should be fine to take the car. The entire process felt sketchy and unnerving. The inside of the car wreaked of smoke and it was apparent that the precious user had been smoking in it. As someone that suffers from allergies this was very uncomfortable. The smell did not go away for the entire time of our rental. I was also surprised at how dirty the windshield and outside of the car was, it seemed as though the car was barely cleaned with only the floors and seats vacuumed. For the amount that I spent on this car rental I am very disappointed in the cleanliness and health measures. I frequently travel to San Diego and utilize rental car services- I will not be using Payless car rentals in the future.
Pros: Drop off was easy but almost too easy as they just took the keys and didn’t check anything. I have this fear I’ll get some weird charge.
Cons: Pick up too an hour. They had one agent and 20 people in line. She asked if I wanted an upgrade for $10 s day. I booked a midsize and as an upgrade I got a Kia Forte! That IS a midsize! The line was too long to go back and fight it. The car was old for a rental and was dirty and a big beat up.
Pros: Drop off staff was friendly
Cons: Car had many dents and scratches. Tires had low tire pressure. Radio had blown speakers
Pros: Staff at drop off was quick and efficient.
Cons: The pickup at the San Diego office took about 45 minutes b/c of lack of personnel for the number of cars to be rented - the staff was overwhelmed and hassled b/c no cars were available.
Pros: The staff was professional and accommodating. Vehicle was also great.
Pros: Pick was not bad
Pros: Drop off was easy.
Cons: Hidden fees. Had to pay for additional insurance required. Did not get the car as promised. No power locks or windows.
Pros: The lady was not knowledgeable whatsoever
Cons: The car, the prices, the customer support
Pros: Staff was great
Cons: Literally worst car i have ever rented
Pros: Pick up and return for quick.
Cons: Travel agent forced us to buy collision damage waiver, despite having full coverage from credit card company. Car’s high beams, reversing lights, and windshield wipers did not work.
Mini (Class Minivan or similar) is the most frequently booked rental car type from Payless in San Diego.
Payless has 1 rental location in San Diego. Take a look at our Payless rental location map to find the best rental cars near you.