Cons: Booked a van pickup 5pm and drop off at same time 2 days later.
The day off, 3 hours before pickup, I get a phone call from the location telling me I need to pickup an hour early because they decide to close at 4 “today”. Of fine.
“Oh and also you need to drop off before 10am in 2 days because we will be closed at 10am”. “Or you can pay an extra $60 for late drop off”. What?? Late drop off would mean I extend pass my 24h, which I’m not!! If you decide to close early how does that become my problem??
Cons: Booked a van for 2 days w/ 150 mile per day. Arrived at location to be told that policies “of this specific branch” have changed and are now 150 “per rental” (!!!??)
Long story short it’s obvious Non sense. Worker at location didn’t show any compassion and on the phone corporate couldn’t do anything because “we are reservation center and customer center only works week days”. Customer service non existent, bummer for loyal and respectful customers like us but I guess that’s the way it goes now.
Pros: Van was nice.
Cons: Shuttle service was terrible/non existent. Rental office is a run down shack to smells of urine.
Cons: I can accurately rate this—they never showed up to pick me up. I waited a half hour for the shuttle and finally had to rent another car because I had a meeting in another town. I sincerely hope they didn’t charge my credit card.
Cons: Poor attitude. Had to wait for an hr and dealt with screw you attitude from the front desk. The place was dirty and shady. The van was old (60k + miles) and dirty. It was conveniently near the airport so that is a plus. Most of all is the lady at the front desk who was awful.
Pros: The staff was friendly and helpful. The drop off was super easy. We had a terrific vehicle for the cost.
Cons: Didn't love that we had to go to the transit center for rentals & from there take another van (that we had to call & wait for). Also, we had to return by 2 or be charged extra to return it later to a different location (it was a Sat)- those were the only downsides to an otherwise great experience.
Cons: I still have not been refunded the deposit for the van rental and it has been more than 2 weeks since I returned the vehicle.
Pros: Polite staff
Cons: They did not have the car which I reserved. False advertisement.
Never rent from this place
Cons: It was a bait and switch in that I seriously doubt they even own a Corolla or similar economy car. Granted, they weren’t going to raise the price....but then the car they were trying to give me (after an interminable wait) was actually a huge dirty van...that had very significant damage from having been sideswiped. We are talking major body damage. So yeah, no thanks. Place is godawful. And they have signs everywhere about how you really need the insurance because this would cost X and that would cost Y. (Maybe take the money you earned from the sideswiping job and spend it on the needed body work?). Pretty ominous, and give everything else I’d seen of this company...but yeah, trying to drive around the city (parallel park, etc.) in a huge damaged dirty van? No thanks.
Pros: Overall it was a great deal for the Van. Only we had to pay an extra $100 because we dropped it off in LA and I didn’t realize this until we made our final payment. The staff was very nice and accommodating during the pick up process.
We had no problem riding the shuttle to the rental car area but it was a little confusing because the van rental is off site so we had to take another van ( which the number was there to call for a pick up) this might need to be disclosed in the advertisement.
Great for a small rental car company
Pros: Staff were super helpful and went out if their way to meet my needs
Cons: No complaints
Pros: Great support and service
Mini (Class Minivan or similar) is the most frequently booked rental car type from Airport Van in San Diego.
Airport Van has 1 rental location in San Diego. Take a look at our Airport Van rental location map to find the best rental cars near you.
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