Pros: Unable to pick up car as the location was closed, did not answer their phone for pickup at SAN...
Cons: The rate, service, ended up renting with a competitor...
Cons: They had a ton of hidden fees and I ended up canceling altogether
Pros: Low price
Cons: They would not honor the price that I booked through kayak. I ended up having to pay more and we had to drop the car off earlier than we wanted.
Pros: Nothing. Couldn't get a response via phone to even get to the rental location.
Cons: This is apparently an OFF-OFF-Site rental company. You have to take a shuttle to the main car rental complex, then you have to call a phone number to get someone from ACE/MEX to pick you up. Only nobody answered the phone and the voicemail box was full. So after repeated attempts to reach someone, I rented from someone else. The other reviews for this place are super shady, lots of unexplained extra charges and fees, so probably a good thing they stiffed me. Luckily I hadn't paid in advance. Lesson learned.
Cons: I got there to pick up my rental and was told they no longer rent to Locals with unlimited mileage and the ability to go out of town. They said I would have to keep the car in San Diego county which defeats the purpose I was renting it for, then referred me to another place that was going to charge me over triple what I had booked the rental with them for weeks ago. Needless to say I did not get the rental.
Cons: Ace did not honor our confirmed reservation.
Cons: Transparency about how much it actually costs. I was given a rate of $129 but when I got to the location it was actually $388. I even called the day prior to confirm the total & was given $129. The man at the counter told me that was just the price of the car & didn’t include the additional things I needed to drive off the lot. I think that is very unethical. Why would I only get a quote for JUST the car? Poor experience & poor customer service.
Cons: after a long flight and shuttle ride to their facility, They cancelled our reservations (all 3) claiming we cancelled them
Pros: Staff at San Diego office created lot of issue. They put many restriction on booking which are not specified while booking. Like I booked for unlimited mileage and then at counter they told i have a limit of 150miles/day.
Another issue with rental is with their business practice, they added insurance even when I rejected insurance while booking car online and same i confirmed at counter. I shown my auto insurance card at counter and asked them i don't want to use, even then they added insurance. So be very care-full what they add in bill.
Third there number which shown on website and on car agreement is never reachable. So if you took car you are on your own. You can test anytime this issue
Cons: I booked with you over two months before this trip was to take place I was quoted $61 and some cents for the car, and then when I try to add another day and of course everything was Through text messaging with your company whoever was on the other end canceled my reservation I was told I would get that same price back and I never dead if he checked he charged me over $300 and that was before I added the insurance while I was driving it in San Diego I would appreciate you crediting my card back and charging it only the original price I will be trying to figure out how to talk to human being to get this straightened out I will also be talking with my bank and the Better Business Bureau
Pros: Extremely helpful staff, very friendly and knowledgeable.
Cons: They were too notch, I can’t see how they could’ve done better
Cons: To actually be able to rent the car. Because I was a "local" I was not able to rent the car to take to vegas. Was told if I was not from in the state that I could take the car wherever I wanted too... how does that make sense, im basically discriminated due to me living in the area of renting the car.
Luckily the people at Enterprise were very helpful . I was able to rent from them no problem, got an awesome car and had great customer service!
So I will never be using Ace again... Enterprise is where my business, my Company business , and friends and family business will be from now on!
Mini (Class Minivan or similar) is the most frequently booked rental car type from Ace in San Diego.
Ace has 3 rental locations in San Diego. Take a look at our Ace rental location map to find the best rental cars near you.
No (According to our data)