Book Ace car rentals in San Diego

Reviews for Ace in San Diego

Recent reviews

Traveler rating

Wonderful

9

Very good

1

Good

0

Okay

7

Fair

1

Mediocre

0

Poor

63

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4.0

The hidden coverage fees were shady, as they were not listed online when i rented. I have car insurance and therefore should not have been made to pay an extra 20/day for coverage. This is poor practice.Reviewed 2023 Sep 15

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2.0

Check the ratings. I was hung up on when I called.Reviewed 2023 Aug 11

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2.0

There is no indication during booking that this place does not offer airport shuttle. We had to uber to it. When we got there it was a trailer in a sketchy lot and there was a line out the door to pickup the car. One guy worked the line and it took 1.5 hours. There were angry customers everywhere, ones dropping off and picking up. The place requires that you show proof of insurance by logging into your app, which most folks did not have. Other than that hassle the car was good, the drop off was good. The pickup experience killed it, though.Reviewed 2023 Aug 01

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2.0

Ace is 15-20 minutes away from airport and it costs an additional 30-40$ to get your car and return it! In addition to the extra time and aggravation when you get there! Get a car that is at airport…save time and money!Reviewed 2023 Jun 26

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2.0

They charged too much insurance fee. Even we had to paid an Allianz insurancw plan which we had not listened to or agreed to have. We were charged 91 USD for 1/4 of fuel, which would be 4-5 times more expensive than the normal gas price. It was a terrible experience.Reviewed 2023 Jun 20

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2.0

Drop off was simple but service was poor. Agent did not greet, acted rude, did not ask if everything was okay with rental. Immediately went on the offensive into what I was going to be charged. I asked what the problem was and the response was that the car needed to be detailed and will be out of commission for a few days which I was going to be responsible for. If I would've been notified, I would of ran the car through a $20 car wash and vacuum; never had an issue with simple debris at other rental locations; I was under the impression that the cost of the rental included a wash. Also, never received a receipt of the breakdown for paying 3X the quoted price.Reviewed 2023 Jun 01

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2.0

I paid. I arrived to rent a car. Guy refused to rent me the car for no plausible reason. He said “We’re closed, it’s past 6pm and I’ve been working too much.” and it was 5:30pm. Worst experience in my life.Reviewed 2023 May 01

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2.0

When arriving at airport called number for shuttle to pick up only to be told the company went out of business stranding me at the airport with no rental and offered no help. Didn't receive any prior notice that they went out of business so I could make alternate arrangementsReviewed 2022 Jul 10

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2.0

I did this specifically for an airport pickup, and then it turns out ACE doesn’t have airport pickup, although it had said it did.Reviewed 2022 May 09

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10.0

Very nice people. However, the shuttle service was too slow and pick-up was lengthy.Reviewed 2022 Apr 10

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2.0

It was the worst car rental experience I have ever had. I booked through Kayak, prepaid and flew into San Diego. After landing, wewere waiting with several other Kayak customers for the shuttle, and when it showed up, the driver said "we don't have any more cars". They weren't apologetic nor did they give us a voucher for a future rental. They said Kayak overbooked them and that was that. They did offer to give us a refund. I then had to go to Avis and pay an enormous amount because they were almost out of cars. I would never rent a car from there again. So buyer beware, you get what you pay for.Reviewed 2022 Mar 03

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2.0

When I arrived at the car rental station I couldn't find Ace. I called 3 times - was connected to someone, then when i asked where they were, I was put on hold then disconnected. I never found the Ace rental counter.Reviewed 2022 Feb 28

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• What is the most popular rental car from Ace in San Diego?

  Compact (Toyota RAV4 or similar) is the most frequently booked rental car type from Ace in San Diego.

• How many car rental locations does Ace have in San Diego?

  Ace has 4 rental locations in San Diego. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: San Diego airport (SAN)?

  Yes

• Does Ace offer shuttle or airport pick-up services from San Diego airport (SAN)?

  No (According to our data)