O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.
Offer better food options . Even if for purchase
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Cons: "Nothing. Perfect flight."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Cons: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Cons: "Great flight but old regional jet"
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Pros: "I liked the crew."
Cons: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Cons: "The coffee could’ve tasted better."
Cons: "I had an isle seat. I felt jostled all the time."
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal."
Cons: "Since rools are changing in international travel. You should inform the new tools to the customer."
Pros: "Myself and my wife were rebooked and arrived home the same day. Albeit 7 hours late."
Cons: "Flight left gate on time, yet departed 1 hr late because deicing took almost 1 hour. There was only one truck working."
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "Excellent seat assignment good leg room plane on time staff friendly"
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "Big bathrooms, friendly staff, free eyemaks"
Cons: "Flight delayed 2 hrs"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Pros: "Flight crew was good, we arrived early on flight out and back! Feel like seats are tinier than ever, maybe it was just me. Food (water & pretzels) were OK, but nothing special (then again it was a short flight, so I didn't expect anything). Plane was small so we needed to gate check bags and the gate attendant came around and tagged everyone's bag for us, well before boarding which was hugely efficient - kudos to her on that!"
Cons: "Gate attendant's mic was broken (or she didn't know how to use) so she had to yell into the boarding area."
Cons: "Landing was frightening."
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Entertainment system is great."
Cons: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "The flight attendant. Lovely and professional."
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Pros: "I liked the price of the ticket."
Cons: "In comparison to Korean Air, which I often use for overseas travel, Delta doesn't quite measure up. The overall performance and professionalism is lower."
Pros: "Very easy flight & process"
Pros: "Every thing went well thx"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
The flight entertainment/WiFi didn’t work that well.
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The flight was what I expected. THe crew was thoughtful. The on-board free entertainment did not work for a couple of us.
There was no entertainment. Lost my checked that went from Las Vegas to Los Angeles instead of Syracuse.
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Cons: "Bathroom broken. Broken plane. Stuck on runway with me bathroom and no food or drink for 2 hours before we took off."
Pros: "Once getting on the plane, experience was great. 15/10 on the inflight entertainment option. Was not expecting that luxury and was super grateful! Flight attendants were amazingly sweet and helpful. (Cali and Stephanie)"
Cons: "the gate was never posted on the mobile boarding pass, online, the tv next to the gate or the airport boards (it was never posted anywhere). Everywhere said TBD or was blank when everything else was filled. I only accidentally found the gate because I knew my flight should be boarding so I went to all the lines and it ultimately was the unmarked one and I had to ask the person at the desk. I almost missed this flight because the lack of communication on what gate the flight was from."
Pros: "Crew was fabulous."
Cons: "Rerouted which made us late"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "The crew was friendly and the plane was comfortable and clean."
Pros: "The flight actually arrived ahead of schedule!"
Cons: "Flight was delayed for no apparent reason."
Cons: "The seats are very uncomfortable"
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Pros: "Not much"
Cons: "Seats that worked"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Pros: "There was no wifi or entertainment via the app."
Cons: "I ended up renting a car at my expense to drive the last 6 hours. AA didn't care, actually I think they were happy."
Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "I liked the food and the fact that we had booked good seats in Economy so we were comfortable."
Cons: "We weren't able to choose the movies etc. We were forced to watch what the airline picked on a big screen. Old plane."
Pros: "The service was fast and friendly. The crew was so helpful"
Cons: "Ran out of the kind of food I wanted"
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "Wonderful flight"
Cons: "The only thing I didn’t like is that he have any fresh food they said something was going on in LA that prevented him from giving us actual food other than that everything else was fine"
Pros: "The entertainment selection was pretty good on the flight. That is my only positive experience."
Cons: "The seats were incredible jam-packed together. We had a 9 1/2 hour flight from Tokyo and could not even sit without our knees touching the seat in front of us. My tray table couldn't even properly extend -- the seats are so tight my tray just folded up on top of me. The food was BAD. 1/3 edible out of each course, consistently. I saw other passengers also dumping untouched trays of mystery meat that came as a side. They handed out egg-tomato-cucumber sandwiches which were inedible. The tomato had gone bad and the egg had a sour taste -- I gagged when I took the first bite. I'm especially disappointed with the seat spacing, though. I had a really difficult time getting in/out of the seating aisle to use the restroom. Even with our bags stored under the seat, I couldn't get in without tripping on/getting my foot caught in the strap of our purses/backpack. I couldn't even turn on one side without my arms or legs touching the passenger next to me -- sore neck, sore back, and still couldn't even get a wink of sleep. I will not be flying internationally with American Airlines again. They are the epitome of an airline trying to cash in on as many seats as possible. Save yourself the trouble and fly Japan Airlines directly -- their food was great and their seats were very comfortable."
Pros: "American Airlines are getting worse and worse with each trip."
Cons: "Left over 2 hrs late. First excuse was that they had to fix a seat cushion!!! Then news of technical problems were kept vague. Eventually we were out on a different plane. Apologies and the like were nothing more than minimum necessary politeness."
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Pros: "Was quick once we figured out what airline to check into."
Cons: "We arrived at the Finnair desk to find no one. Wasn't told to go to a American Airlines desk until standing in line for awhile. Could've miss s our flight due to this miscommunication. Also, could not check in online through Finnair, nor American. The whole process was very confusing."
Pros: "First class flight attendant was awesome!!"
Pros: "I took an aisle seat for more room Glad to be going home"
Cons: "Still not enough leg room"
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "Not a full flight so plenty of room."
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "My window seat"
Cons: "I wasn't able to check in to my flight 24 hours prior to my flight on my AA app and or website. Also wasn't able to check in at kiosk at airport therefore had to wait in line to check in with a clerk which slowed my whole trip mood down."
Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."
Cons: "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"
Pros: "The connecting flight - the plane was brand new. Very nice !!! Staff was excellent."
Cons: "1st flight delayed. No information as to why, no communication. Plane was very very old, tiny & nasty. Just an overall mess. Plane set on runway at connecting flight - long enough to miss that flight. Fortunately, it was Delayed as well (go figure). Once inside airport, the boarding Gate was changed with absolutely NO Notice!! Flights are WAY overpriced - ESP for NO direct flights. Hopefully never have to use AA again."
Cons: "Boarding was the same here. Just very hectic and unorganized. Too many people getting up into line when their group was not boarding yet. Seems like there should be a better way to accomplish this."
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Every thing"
Cons: "Everything was amazing"
Pros: "Everything went well, the crew was great."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "great crew."
Cons: "no wifi on a transatlantic 12 hour flight!!!!"
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Very friendly flight attendants. Great food!"
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Cons: "Airline oversold seats for my son's flight -- even though I bought my ticket back in April for a flight in November. This is absolutely ridiculous."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "the mounties rock, seriously"
Cons: "The gate signage and control at Toronto was not good at all! I accidentally got onto the wrong plane!!! Luckily I didn't fall asleep immediately and heard them announce prior to takeoff that they were going to Nashville, and also luckily the Syracuse plane had not taken off yet either."
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"
Pros: "The crew was polite and friendly."
Cons: "The food was not good"
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Everything the Dteamliner experiance"
Cons: "The inside of the aircraft was so cold. I think I caught a cold. The flight was delayed but not updated accordingly/promptly on web; so my ride ended up waiting at the airport about an hour in the cold snowy weather."
Pros: "The bulkhead seats were a Godsend and worth every penny. The new 787 is great!"
Cons: "The aircraft bathrooms smelled really bad and were in poor condition early in the flight. Galley and midflight snacks were poor."
Cons: "Less full"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Convenient route, great United Polaris lounge at SFO for business passengers."
Cons: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "Really quick flight"
Cons: "Better landing"
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "Alot of empty seats to stretch out"
Cons: "Very basic not so comfortable seats"
Cons: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Cons: "35 minutes at the head of the unaccompanied minor line ! Person went on break with no backup !!! Almost missed flight ! TERRIBLE service !"
Cons: "Departing 5 flights out of gate A1 in Dulles"
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Crew was nice, plane seemed newer"
Cons: "No charging ports, seat tray broken and held in place with medical tape."
Cons: "Taxied for 45 minutes, got on runway then determined we were low on fuel. Back to gate, refuel, two hour delay"
Pros: "Short flight"
Cons: "Landing was not smooth"
Pros: "Comfortable Flight"
Cons: "Inflight WI-FI doesn’t work, it kept on dropping in the middle of the movie or it went back to the beginning. Couldn’t see a movie."
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"
Pros: "Left ontime and arrived early."
Cons: "Baggage came off belt wet and no onboard entertainment."
Pros: "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
Cons: "Gate attendant went out of her way to assist us as a family! Thank you!"
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Cons: "Somewhat condescending comment from one of the flight attendants when I asked if they had a blanket. She said oh no, we haven't had them for ten years! I wanted to say -- must be just on the larger flights then- as I had just gotten off a United flight from Honolulu to Chicago where there weee plenty of blankets. I just smiled and said ok."
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Pros: "Smooth flight, good landing."
Cons: "Seats are very uncomfortable, too small and too close together!"
Pros: "I received a whole can of soda."
Cons: "My flight was intentionally delayed due to to much traffic at the airport. After spending the whole day either in planes or airports & then being stuck in a airport for an extended period of time & not getting to my destination until after midnight made for a very miserable trip."
Pros: "everything is perfect"
Cons: "i wish i have something to say"
Pros: "I liked the movies,they have many movies and I can choice"
Cons: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
Pros: "the staff was extremely pleasant, and so nice. the flight was ok"
Cons: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
Cons: "Not enough good movies"
Pros: "Everything was great"
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Cons: "I had an annoying passenger next to me who was drunk fell asleep on my shoulder. Plane left 2.5 hrs late."
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Cons: "United is extrenely unreliable"
Cons: "The food was terrible"
Pros: "More space than El-al. No delays"
Cons: "Food. We ordered 4 special meals and got only one!"
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "It was short."
Cons: "Not really fond of smaller planes, a lot more turbulence."
Cons: "Flight was delayed 2 1/2 hours."
Pros: "food and crew"
Cons: "NO leg room."
Cons: "My flight was canceled. I was put on standby for a booked flight. Instead of working with me to actually get a flight they kept wanting to put me on standby for booked flights. After talking with four reps I finally was able to speak with someone who was willing to help. Due to the lack of customer service and 6 hours of searching for someone who was willing to put in some effort, I am not sure I will fly United in the future. I had 48 hrs with my family and spent 24hrs traveling/waiting for a solution."