Emirates is usually on time, but not this trip. Also, during the flight the attendants disappear unless called upon. Very strange. I have watched the quality of Emirates service diminish over the last five years.
Pros: "first time on Emirates and its just so much better than anything else under all points of view"
Cons: "vegetarian options"
Cons: "Keep employees have to give excellent service & smiles to passengers"
Cons: "Thank you so much Emirates airline you are the best"
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Pros: "Great movies and responsive crew"
Cons: "Something weird was going on about how food was served and how people went about deciding what to have."
Pros: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Cons: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Pros: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Cons: "There was nothing that displeased me on this trip."
Pros: "Staff is very friendly. Food service is really good"
Cons: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Cons: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Pros: "Check in counter was helpful and friendly"
Cons: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Cons: "The crew should be friendlier while they deliver their service."
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Pros: "Nice plane. Crew was great. Seat not bad for economy."
Cons: "Only complaint was the 5 or 6 hour delay because of the weather."
Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Seat uncomfortable even though there was plenty of leg room"
Pros: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Pros: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Cons: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"
The flight was canceled 2 days before, without any alternative offer
Pros: "No it wasn't comfortable, a regular seat."
Cons: "- The crew was in a playful attitude, seems like they were not working at all, took their jobs as a joke - no kind of entertainment at all"
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Short flight so not much to expect"
Cons: "We were left sit on the runway after landing waiting for a spot to park up"
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
It’s an overall good flight. Check in crew should be more professional, at least greeting/acknowledging the passenger instead of being on the phone while serving passengers.
Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."
Cons: "A more approachable crew. The outlets did work for the USB connections."
Pros: "Flight was able to reach on time inspite of late start"
Cons: "Food, service, entertainment system in flight were in despicable shape Staff not courteous at all"
Pros: "fastest SFO - DEL connection. Great aircraft, professional staff."
Cons: "Food was mediocre and several TV sets didn't work. My daughter switched seats (in economy) twice and both TVs weren't responding to touch or remote."
Pros: "I bought business class ticket from Riyadh - Mumbai- Riyadh But my seat similar to economy’s class."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "Very short flight. Easy transfer in Delhi...Immigration and customs done in chennai"
Cons: "Old aircraft used...This route might be served best with newer aircraft"
Pros: "Boarding process was smooth and the flight is generally on time."
Cons: "The crew does not enforce safety regulations, the plane is dirty, not maintained well and falling apart. The food is confusing, the entertainment system basically non-existent."
Pros: "The food was good and so was the entertainment !"
Cons: "They connecting bus to the airport were slower. And it took around 20 mins before I could board the bus."