Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Pros: "Flight was amazing but my connection in Barcelona to Tel Aviv was a bit stressful. I couldn't check in via app or phone, When I arrived at security in Barcelona, security would not allow me to pass without a boarding pass. So I had to leave the gate area and go to El Al ticket counter."
Cons: "I almost missed my flight because of this. I called Expedia staff and they weren't much help. Next time I will be better prepared when booking flights to Tel Aviv."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "I did like the breakfast provided, eggs were good. Dinner was fine too, I liked that hummus was provided.. seats were comfortable. There were sufficient bathrooms."
Cons: "Even though the seats were comfortable, the legroom was not."
Pros: "The boarding was the only redeemable of the trip, correct and efficient"
Cons: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
Cons: "An old airplane, no personal Entertainment, For some unknown reason I couldn't upreared my seat with my Frequent Flyer points. The food was bad and made me heartburn"
Pros: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Cons: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Pros: "Israeli jewish airline"
Cons: "Safety movie didn/t work properly and we taxi back to the gate."
Pros: "Nothing"
Cons: "Everything, seriously, found out I'm flying with Up instead of with El Al, had to pay for everything You should have written its up and put Ups logo not El Als 1 hour delay Noisy people, who were walking around the plain all the time, even when the seat belt light was on"
Cons: "Flew 5x times with CSA this summer , never on time"
Cons: "Flight was delayed due to mechanical issues so do a better job at maintaining the planes"
Pros: "Nothing"
Cons: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Pros: "Could get a comfortable seat"
Cons: "All changeable seats available came at a cost whilst the flight was only ~75% full?"
Pros: "Everyone was in a great mood!"
Cons: "The noisiest flight ever, not the plane but the passengers! We booked 6 months ago and our seats (wife and I) were on opposite ends of the plane"
Cons: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Cons: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Pros: "The flight was deleted 40 minutes so I missed my flight to London/Boston. Now I have to pay $1,375 extra. Very disappointed. The personal at the airport was straight rude."
Pros: "What I liked? That we arrived safe to destination and on time. This was the only direct flight Zagreb to Prague, otherwise it would have taken several hours more."
Cons: "What didn’t I like? Everything. A very old plane, all seats are the same, so don’t bother to fly priority. The check in was a bit odd. The lady was quite petulant and treated me with disdain. Guess she had a bad hair day. And it was too early in the morning."
Pros: "I had to cancel my flight and i liked that they helped in refunding the balance. The only thing that i think can be improved was at Prague international airport, Czech airlines took some long time to deliver my delayed luggage."
The close the front toilet this is not good . They arive not on time is been delay the dont clean the plain . Poor
flight delay there and back. rescheduled the flight a day earlier
The flight was smooth, the crew were pleasant, This plain had a reclining seats which made the flight comfortable
Very clean and modern, efficient checkin and boarding. Great airline
Pros: "Nothing"
Cons: "On line check in, less queues in the check in process"
Pros: "Everything. The staff was amazing, there was so much room on the plane, it was perfect!"
Cons: "I wish the captain translated to English also"
Pros: "Boarding on time. Clean toilet"
Cons: "Bad service Not even giving water when I ask Seat not comfortable"
Cons: "Hello, After I ordered this flight it was canceled by Israir airlines. I was ordering with another company (TK), and I thought that’s my order with Kayak canceled. A few days before the schedule the flights back and my company made a new reservation for me. When I got to airport i understood that I have two reservations, which it’s mean that we payed twice. I don’t know if you can do something about it, but I expect that you will make an effort to give me my money back. Thanks, Itzhak Ashkenazi"
Cons: "No food served unless u buy. No papers were given for visa so had to wait longer at airpirt after landibg."
Pros: "Nothing special"
Cons: "After the purchase via Kayak I found that the Israir site sell that flight fir $100 less. I consider it a fraud. While chat with Kayak (actually, Priceless) staff was easy, communication withIsrair was terrible. Until the check-in in the airport I didn't know whether the price includes sending a checked bag. Nobody was able to tell me this. Moreover, Priceless representative triet to convince me that the price doesn't include checked bag, while it did. So, I would find myself traveling with carry-on only, and that's unjustified. There is no possibility to do onlibe check-in."
Pros: "The woman who checked me in was slow and rude"
Cons: "Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children"
Cons: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Pros: "Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight ."
Cons: "Be on time ! So people don’t miss their connecting flights"
Pros: "Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew."
Pros: "loved the atitude of the crew, the plan is relatively new but 4not enough place even to move"
Pros: "It was short flight so not much to share, crew was ok"
Cons: "It was delayed over an hour"
Cons: "Had to pay for just a basic cup of juice. No snack provided."
Pros: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Cons: "no legs room delay at bording delay to get to Praha"
Cons: "Boarding (3 different flights together) took almost 2 hours. I could not do early check in on line due to website either not recoginzing my details on the way to Prague or not coming up (404) on my way back. thank you for asking"
The flight was late with no explanation given to the passengers.
Overall a good experience for a short low cost flight . Boarding and departure was on time, crew was nice, airplane conditions were ok. The Heraklion airport is not convinient at all, especially as it doesn’t have an air conditioner. But this is not related to BlueBird.
I think I will never fly agsin with Blue Bird
The check in was really bad. This was my worst experience as far as i can remember. Very slow without any real reason.
There was a delay on the flight, in addition although there was a delay there was a last boarding sign earlier than the boarding time. So overall - stressed to come quickly to board and then waited a long time and arrived later than planned