It was horrible experience, as my flight was delayed over 5 hours. There was no compensation provided. They wasted my whole day.
Terrible. 3 missed flights and 24 hours delayed with lost bag and promised $100 compensation from United and absolutely nothing from them…
We ordered kosher meals, did not get them We didn’t eat The corresponding flight from Brussels was worse as it was a very low cost flight with no entertainment whatsoever and no kosher food either We had to pay for a bottle of water to take our medication In other words, my sister and I had to endure a 20 hours fast
The crew members were very cordial. We wish even a small snack would have been offered at no charge.
Improve the food When a baby cries for 7 hour out of 10, a crew member should be willing to try to assist The toilet was very dirty after a few hours
The food and wine were the worst I have ever had in business class. Also the service level was poor
Only drink served. Miss the little snacks offered with drink free. A shame snack bag is not offered free any longer 😔
The window seat had no window. We usually take aisle seats but my daughter likes to look out of the window. It would have been nice to know at least.
It was only a 1.5 hour flight on a small plane, so there was no entertainment or food, which is to be expected. They did serve drinks.
I can’t believe that I bought a ticket, then I checked in I had my seat, I came to airport way ahead, 20min prior my arrival my seat was taken and I was on the stand by, the explanation was that I am not a premium customer?!!!!?? When I ask what this means, emotionless customer service agent told me that maybe I will be on the another flight. I will never use kayak again They took me last to the plain, to a shifty seat and I had no room for my bag! Awful experience
My flight being automatically moved messed up my travel plans, and I had to quickly find an alternative mode of transportation. I couldn’t get a refund from any of the companies involved. Kayak, Ibiza, or Vueling. I am still unsure of how to settle my concern.
Terrible. Won’t fly again. Boarding was an issue. Took TWO hours to “find” my confirmed reservation. Crew at desk was super rude and unconcerned. Was not escorted through despite delay on their end. Almost missed fight and luggage arrived one day late…. Which I had to pick up by cab or wait even longer (not reimbursed).
I would have liked it better if Iberia had not lost my and my companion's luggage.
When our first flight was late, meaning we missed our flight to Madrid that day, American rescheduled us for the next flight the next day, gave vouchers for meals and hotel, and lounge access.
As an advantage member I found the experience very positive
Other than a late takeoff (not British Airways fault) and some delays with baggage, it was a terrific flight. The crew in business class was superb and the seat and accommodations clean and modern. Could not have asked for more.
Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.
The food was good but basically thrown at you with a don’t bother me attitude. The plane itself was quite dirty.
Flight reservation was canceled withou notice had to spend the night in the airport
- Plane wa 4 hours late - Staff were nowhere to be seen on the entire trip - Passengers kept cutting across exit row to use the bathroom. Staff refused to help. I Constantly had people stepping on my feet and waking me up. (I have a foot injury and this was extremely painful)
