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10.0
The staff at Alamo Keflavik airport are very friendly and helpful. At pickup, we were offered a very useful upgrade that contributed greatly to our travel experience.Reviewed 2022 Apr 30
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8.0
Helpful staff. Professional service. I really liked the people there. I noticed more than once that an engine was left running unnecessarily. We're facing a global warming crisis, and Alamo can do their bit to help.Reviewed 2022 Apr 23
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10.0
Local service was great.Reviewed 2022 Mar 27
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8.0
Wasn’t met at the terminal despite the confirmation email saying we would be. When I asked I was told the bus service stopped at 4pm so We had to walk across to the car rental depot with all our luggageReviewed 2022 Feb 09
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2.0
I rented a car in Iceland and went to pick it up. They were very high pressure for upselling claiming I would need an SUV to survive and would need to upgrade insurance due to weather conditions and that I would see so many abandoned cars on the side of the road from people who rented cars without insurance that got ruined due to winds or gravel. It was a scam.Reviewed 2022 Jan 13
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2.0
A total rip off! The price shown by Kayak was £120. The actual price on arrival was £250. A con, a swindle. Kayak is a disgrace. Shame on you.Reviewed 2021 Dec 31
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10.0
Very Friendly staff and efficient serviceReviewed 2021 Dec 13
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10.0
Costumer service was amazing, the car was very good as well 😊 Very happy with everything.Reviewed 2021 Nov 23
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6.4
Pros:Pick up and drop off was quick and easyCons:Actual cost was FAR higher than quoted and it did not state that if using debit card and not credit card that you had to prepay for a full tank of gas.Reviewed 2019 Dec 07
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8.8
Pros:Very easy process, staff was attentive and welcoming. Car was nice, no issues.Cons:My only complaint was that I feel I was upsold how 'Iceland is different from other countries so the insurance is more worthwhile here.' I came in November and other then some rain and higher winds, I really didn't think the weather was all that special. I didn't encounter any gravel roads going to the main sites along the southern coast and their certainly wasn't need for the wind and ash insurance. Now certainly these things happen, of course, and it's good to be aware, but I felt like the way everyone was talking about the weather I would be stupid not to take it, yet the changes were really not that different from my home country. So maybe I would amend the shtick on insurance to 'useful if you only drive in sunny weather' or something similar.Reviewed 2019 Nov 26
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10.0
Pros:The staff was very friendly and got us into our car very fast. No issues with extra fees or aggressive upsells.Cons:The airport bus that was supposed to come every 10 minutes was very late when we dropped off our car, probably 25 minutes late.Reviewed 2019 Feb 02
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7.2
New good cars and SUVsPros:The cars were new and clean. The RAV4 we got had only 4,000 KMs. Well optioned with a free GPS that really didn't find any locations. For $15 per day you can rent a wifi adapter we didn't get it as my cell had internationals calling and data. Check in was pretty quick.Cons:The check in to get your car was painfully long. After waiting a long time for the rental car shuttle to load up with folks ~ 20 minutes we were off to the rental car drop offs. Once we arrived there we waited around another 40 minutes to get our RAV4. The car GPS couldn't find sites to see by name. I plugged them into my Google Maps and it had no issue finished where we needed to go.Reviewed 2018 Jul 08
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