Pros: Drop-off was easy
Cons: We had a 10 AM pickup at Keflavik Airport but had to wait more than 2 hours for our car, which we booked in advance, to be ready. It seemed that they had overbooked and didn't have the inventory. The staff were less than friendly and accommodating and this threw off our entire schedule for the day
Pros: Helpful staff who solved problems quickly.
Cons: They lost our reservation, even though we had a confirmation email. They fixed the error, but ended up charging us more money and saying that they would fix the price later.
Cons: Even though they had 6 people helping customers, it took 30-45 minutes for me to get to the front of the line, and then another 10-15 minutes to get my keys. Each customer took an extremely long time to process for no obvious reason.
Pros: We liked that they gave us a hybrid car and we were able to save on fuel costs.
Cons: Staff at pick-up was not particularly friendly or helpful.
Misleading advertising, inaccurate description and therefore expensive
Pros: Service on arrival was ok
Cons: The car was absolutely not what was suggested. I specifically paid over and above to book a ‘Jeep Wrangler’. Whilst I appreciate this was an ‘or similar’ booking, we were given a Toyota Rav 4, which is not similar in the slightest. As a result, we felt less safe on the roads, which made our trip severely less enjoyable, meaning we were unable to do some of the excursions we had planned. Extremely disappointing, and misleading.
Robbed by Europcar, Iceland Airport
Cons: I reaiIze now why there was no line at the Europcar counter. While returning the car, which was not the one that was promised, the girl came out of the office and told us to go inside. Once inside, she accused my husband and I of smoking. After insisting that we hadn’t, she stated she was charging us 25,000 isk ($240) for cleaning the vehicle. We didn’t have time to argue with her, or we risked missing our flight. No proof other than her saying she smelled something. I will happily wait in the line at Budget during my next visit. You shouldn’t try to make money by robbing people, try offering better service.
Hassle free rental
Pros: The interaction I had with Europacar staff both at pick-up and return was first rate. Both were pleasant, professional without any intent to hassle or nitpick. Or that I felt pressured to add something I did not want to add. The car was new, clean, comfortable in excellent working order. I highly commend Europacar for their excellent, professional and I might add nice staff with excellent English speaking skills.
Cons: The cost which was not excessive by Icelandic standards but far more expensive than my home country. This of course is not a criticism of Europacar but a function of the reality of car rental/hire in Iceland. The cost to return the car at the Eastern end of Iceland doubled the cost.
Iceland camper van (a thing of the past?)
Pros: Relatively new van, ran great, and the custom shelving was quite handy, especially the pull out cutting board table. Plenty of room for 2. Friendly crew.
Cons: It was a panel van so with the custom shelving there is zero visibility of whats behind you or in your side blind spots. Outside of the city you can get by but be prepared to have your passenger on the lookout for you. With the new law / rule you need to park at camping sites and pay the fee, so seems to defeat the point of the camper van.
Perfect car, perfect service.
Pros: Far better service than the Budget office next door (at Reykjavik/KEF), which is what we used last time. Fast, friendly, helpful, and no-nonsense. The car was in great condition, and met our needs perfectly.
Pros: First vehicle I was given had a flat tire light on - but it was immediately replaced with a nicer vehicle when I pointed it out.
Vehicle rental overall was great.
On returning, there had been some minor issues (chips due to gravel roads) that I reported and this was handled very smoothly and professionally by the team.
Cons: Since this rental was in Iceland I would have loved the option to get a larger 4x4 vehicle. However, this was not available for 7 passengers! Overall, very good though.
Pros: The staff were very friendly and professional.
Cons: I had expected a slightly higher quality car. The various categories/tiers made it difficult to honestly assess value. For example, we selected a "VW Golf or similar" and ended up with a Kia. I do not consider the Kia similar given we did not select the economy category.
Mini (Suzuki Jimny or similar) is the most frequently booked rental car type from Europcar in Keflavik.
Europcar has 1 rental location in Keflavik. Take a look at our Europcar rental location map to find the best rental cars near you.
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