Guest reviews
Overall rating
7.3
Good
Based on 28 reviews
Cleanliness
8.0
Comfort
7.4
Pick-up/Drop-off
6.9
Value for money
7.0
Skip to main content
More
Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
4
7
1
3
0
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
-
2.4
Cons: They didn't have the car we requested and couldn't put us in any of the several other cars that were in their lot. We ended up renting from someone else.
review from
-
7.2
Pros: Price was great
Cons: Very long lines and slow service - wasted about an hour and half to get to my car.
review from
-
8.0
Pros: Easy pickup process even if long lines. Car was spotless and in good shape
Cons: Confusing drop off processs and location made airline checkin tighter than expected
review from
-
9.6
Cons: Very long wait to pick up car.
review from
-
10.0
Service at desk
Pros: The member of staff at the Avis rental desk at KEF airport was fantastic, great knowledge and really friendly The speed of service was also far quicker and felt streamlined in comparison to elsewhere
review from
-
2.8
Watch out for the insurance upsell
Pros: car was ok
Cons: High pressure insurance upsell. Make sure you arrange extra insurance coverage with online booking company. Cars and repairs are extremely expensive in Iceland, this Avis is will get you for the smallest scratch and change you the most they can - according to the pushy counter clerk.
review from
-
6.4
The pick up process was extremely slow
Cons: The line to pick up the car was long and moved very slow. It took us about an hour and 20 minutes to get through it. The person helping us tried hard to sell us on the extra insurance coverage by trying to scare us into buying it even though I already had purchased protection from a third party. The entire check in/ pick up process was very frustrating. After that, the car was fine and the drop off process was flawless.
review from
-
6.8
Bad airport for renting
Cons: Terrible pickup and return experience.
review from
-
7.6
Very expensive for the size of car
Cons: I reserved a Volkswagen and got an under powered Hyundai!
review from
-
8.8
Good Price in Iceland
Pros: The price was lower than competition in Iceland. The car was in good shape. The price quoted was the price paid, no extras. You can walk from the airport counter to the parking lot to get your car (in Iceland).
Cons: The line at the counter was too long and we waited, and waited and waited. The car we thought we were renting was not available.
review from
-
3.2
CDW Ripofg
Cons: I bought CDW from the link on the kayak website where I rented the car. I was told by Avis in Reyjkavic they would not honor this policy so I had to bu another policy from Avis. Waited in line over 1 hour to pick up car.
review from
-
8.0
Pros: easy
Cons: nothing
review from
Where can I find Avis car rentals in Keflavik?
Top tips for renting a car from Avis in Keflavik
- Mini rental cars from Avis in Keflavik are around 48% cheaper than other car types, on average