Cons: We showed up day before to confirm and we’re told to come back next day. Arrived on time following day and were simply told, “there aren’t any cars to rent. Goodbye.”
Pros: The car ran.
Cons: They gave us a different car than asked and charged us $490 instead of $260. I’d like to dispute this.
Pros: Friendly, but not helpful.
Cons: When we arrived to Alamo to pick up our reserves car, they informed us that they had no vehicles. Nor did any other Alamos in the city. Even thought they had my email and phone number, no attempt was made to tell me that there were no vehicles. We would have made other plans, but by then it ws 2 lat
Pros: We missed our connecting flight from Mexico City to Oaxaca where we were suppose to pick up our car. We called that were going to be 6 hours late picking up car. Only to get there and the staff not being able hang on to a car for us. Never ended get car, none available for us.
Cons: Maybe allowed the extended pick up time do to unforeseen circumstances. Offer options.
Cons: Actually paying the price I was quoted online and not what I was told upon arrival
Cons: There was no one at the drop off location and no instructions of what to do in that situation. Alamo customer service was not helpful and kept me on hold for 20 minutes before I hung up. We had to catch a flight so just ended up parking in a lot and leaving the keys at the counter.
Cons: We went to pick up our rental. Not only did they not have a car for us but the staff were not helpful at all.
NO VEHICLE WAS RENTED.
Pros: Car was nice, drove well.
Cons: Insurance coverages more than doubled the initial price
Pros: Good car, reliable...
Cons: They wouldn't make my credit card insurance valid unless I left a deposit or frozen balance of $65,000 pesos. I ended up buying their lame insurance with a deposit of only $1,000 pesos. Their insurance is expensive! They leave you no option...
Get what you pay for
Pros: The price was the best that we found. It is located right inside the Oaxaca airport.
Cons: They give a full press about insurance. I have automotive insurance personally as well as special rental coverage that comes with my credit card. But they pressed to a point that we almost went to the booth next door. When we finally agreed that we would take the responsibility for the car they tried to insist that they would keep the entire worth of the car as a hold on our credit card. We ended up talking them down but they still put a hold on the card that was more than what we agreed upon. At the end of the day, we were only charged the initial amount that was advertised and agreed upon that brought us to the company. So, it worked out. But it felt like we had to be on guard throughout the entire experience.
Alamo has 2 rental locations in Oaxaca. Take a look at our Alamo rental location map to find the best rental cars near you.