Pros: Staff was very rude and does not care about anything but money, I am a member of the U.S. armed forces and I was born in Oaxaca and this place does not represent Hertz at all. I’ve had better experience in other Hertz locations but this one only cares about money and how to weasel more out of you. I received a really scratched vehicle and was charged more than what I originally booked it for and was forced to sign a contract because I had no other choice since I had an ill family member.
Cons: I just honestly wish they had clear pictures with the customers they work with and not try and weasel a bigger a higher price for cars that in the U.S.A. You would get for 40$ a day and there they are asking 100$ a day
Pros: Good sized car
Cons: Price online did not reflect actual price of rental car. Poor signage and instruction for car return.
Pros: The staff told me "the wheels are broken" on the car I reserved and forced me to pay an additional 100.00$ US upsale on a larger vehicle.
Cons: It would be nice to have available the car and price seen on Kayak. Hertz at this location should not be able to use online reservation services, it seems they are using them as a bottleneck to force travelers to pay premium prices
Bad they did not treated me well
Cons: Too much money they charged me
Cons: The roads are death traps, third world country roads at its finest. Animals on the road to Puerto escondido from Oaxaca city, it was a terrifying experience, wouldn't recommend it to no one. PLEASE do not drive these roads, no reception, ambulance, or any kind of proper medical attention in case of an emergency. You have been warned.
There was no car available. Was this a scam?
Cons: The total lack of car availability was extremely inconvenient. The very low price of the daily rental should have been a tip-off to me that it was not a real deal. I cannot really fault Hertz for this, I believe Kayak has no idea about doing business in Mexico.
What is a reservation?
Pros: After arguing I got a free upgrade on the vehicle
Cons: Didn't like having to argue after already having done everything in my power before pickup to ensure that the vehicle I had RESERVED would be available. An issue I've experienced with Hertz and other rental agencies in Mexico is that even though I reserve a vehicle with automatic transmission, I have invariably arrived to be told that only standard was available. When the agent informs me of this, they never apologize on behalf of the agency and never offer anything to make up for the inconvenience (unless in their mind offering me the opportunity to pay for an upgrade is suppose to be some kind of favor) It doesn't seem to me that you actually honor reservations if you don't set aside the specific car that has been reserved. Furthermore, on this occasion I called Hertz an hour before arriving to the agency to confirm that an automatic was indeed available. They told me that it was, but this was simply not the case when I arrived to the agency to pick up the car. At the agency, I was told that the call center doesn't actually check with the agency to see if the car is available. So the call center just told me what I wanted to hear? I don't know what else to say except that this is a mess - I strongly urge Hertz to address these issues.
They gave my reservation away
Pros: Nothing as I was not able to rent a car through Hertz... since it is the high tourist season they gave my reserved car away to someone else because I arrived 10 mins after the time i said I would arrive
Cons: Everything.. they gave my car away and there were no others to rent since it is the high season
Cons: Hertz was unable to respect my reservations because I was late due to my flight being delayed by a half hour. Hertz should have found another accommodation for my family of 5, instead they said I would have to take a car that was 4 times more expensive than the initial quote.
They denied the type of vehicle that i reserved
Pros: They tell me the price on line its not right one so i will not use this such of service until they change the policy.
No car available with a booked reservation.
Pros: Nothing to like, no car.
Cons: There was no car available upon arrival or through out the duration of the trip. Had a reservation booked well in advance.
Cons: When I arrived I was told they had no more cars. Besides this, the man working at the desk was rude and mocking.
Hertz has 2 rental locations in Oaxaca. Take a look at our Hertz rental location map to find the best rental cars near you.