Guest reviews
Overall rating
8.1
Excellent
Based on 103 reviews
Cleanliness
8.4
Comfort
8.3
Pick-up/Drop-off
8.0
Value for money
8.0
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
29
13
5
1
5
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car was clean
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great car
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great service
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great experience
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4.4
Cons: Car was dirty, chip bags and crumbs, clothes in backseat from previous passengers. Was given one price online for insurance and another (higher) at pick up. Pick up and drop off were both quick and easy otherwise
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8.0
Cons: Studded tires would've been nice, car slipped a lot on the icy roads
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10.0
Cons: Car was not cleaned off or plugged in when I got it. Would have been nice for someone to have knocked off the snow and at least plugged it in during the winter temps.
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10.0
Pros: Easy drop off, free upgrade, and friendly staff
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10.0
Pros: Pick up and drop off were quick and convenient. It was a quick walk to the lot.
Cons: We liked the Honda CRV but the gas tank was small (12 gallons) for the amount of driving we did. We were stopping almost daily to fill up and in Alaska that requires some planning.
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8.4
Pros: Staff friendly, drop off easy
Cons: Had to go out to the lot, do my own look over of the vehicle and then go all the way back to the terminal to turn in the existing damage sheet. Very annoying. Should have given me something that shows existing damage and to only come back if there is something additional. Or gone out with a worker.
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10.0
Pros: Very friendly and helpful. Enjoyed the free upgrade.
Cons: Not sure.Excellent service,value
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10.0
Cons: Don't make it to Fairbanks but I sure it will be good
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2.0
Cons: When I checked in at the airport in Fairbanks, Alaska. I asked the desk if the vehicle had winter tires. The clerk said yes. I later found out after a skidding accident that the tires were not winter tires. Tony
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10.0
Pros: Karen at the Avis desk in Fairbanks, Alaska was just phenomenal, we got to talk for a bit and the was the nicest. My rental was originally for 1 day, so the next I called to extend my rental and she totally remembered who I was, and again, so nice to talk to her.
Cons: Well, the gas tank was showing "full" but after driving only a few miles the tank went down, so it wasn't properly filled up, that's the only negative thing from my rental experience, but overall, it was great!
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9.2
Pros: Got an upgrade as a really good price when I got to the counter, and after 18inches of snow I was really glad I did.
Cons: The seats were very stained but it was fine.
review from
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7.6
Cons: Custom service
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