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10.0
NilReviewed 2023 Aug 29
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2.0
We didn’t get the vehicle from Avis in Fairbanks. We booked online and went in and then were told they didn’t have the suv we booked available for us even though it showed available still online. They didn’t have anything available we were told although several things were still showing available online. The only thing we were offered was a huge van. The man was very rude at Avis. We declined, our rental was canceled, we were not charged anything and we went to Budget where they were very helpful and we did get the suv we needed.Reviewed 2023 Aug 29
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10.0
Love going to Fairbanks- so easy!Reviewed 2023 Mar 29
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6.0
The vehicle smelt badly of burnt marijuana. I used a can of Lysol spray to help mask the smell, but the damage had already been done. The suv (or any suv) I had requested was not available and I was offered a truck. The agent reduced the renal fee by $15 a day, which was appreciated, but the need for the extra seating was not met (big logistical problems because of this. We were in Fairbanks for a ski race and needed to transport kids.) Overall, I’m glad we got a vehicle, but it was a less than stellar experience.Reviewed 2023 Mar 22
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6.0
I reserved a small SUV because I was traveling with skis and friends but was told I had to take either a small compact or a van. Avis “sold” me a product they didn’t have. The compact was very nice but not what I needed for the trip.Reviewed 2023 Mar 17
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4.0
Didn't get the car that was originally book.. staff wasn't niceReviewed 2023 Jan 04
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10.0
Had no trouble picking up the rental or returning it. Loved the vehicle. Only thing better would have been if I had been explained about plugging in the vehicle during the cold. Had no experience and no idea what the cord in the back was farReviewed 2022 Oct 28
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10.0
Easy access, small office, great selection of cars. I rented a 4x4 Ford Expedition that was perfect for what I needed, but the price was pretty high once all the fees and taxes were added.Reviewed 2022 Oct 27
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10.0
FBX is a pretty easy airport for rentals but I am glad this trip was in the fall…winter is terrible picking up a car that’s been sitting in snow, buried and cold.Reviewed 2022 Oct 17
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10.0
Receptionist was excellent. Speedy pickup and drop off. We opted for “ mystery vehicle” and was not disappointed. Would definitely use Avis in Fairbanks, Alaska againReviewed 2022 Aug 18
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10.0
very friendly and helpful staffReviewed 2022 Jul 04
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4.0
The car we reserved was unavailable and agent tried to get us to take a non AWD vehicle. In the end, they had an AWD vehicle we could take. It was not our first choice but better than a 2WD vehicle in the snow in Fairbanks. Agent was pleasant and car was clean.Reviewed 2022 Feb 24
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