2.0
We had issues in Jackson. There was no registration in the car and we got NO rental paperwork. I went back inside and was told we didn't need any paperwork. When we dropped off the car yesterday, we were told we were an hour late and it would cost us an additional $300-! We had no idea that we had a specific time to drop off the car (in Billings MT); we spent an hour in Billings just driving around and could have dropped the car off had we known we had a specific time to drop it off! I was told a manager from Avis would call me tomorrow to talk to me about this. The car was wonderful. The guys in Billings were empathetic about the situation.Reviewed 2023 Aug 12
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2.0
Avis canceled with no effort to help find an alternative or anything.Reviewed 2023 Jul 23
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10.0
Easy, received exactly what we neededReviewed 2023 Jul 17
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8.0
The pick-up and drop-off was really easy. They had all my info and just handed me the keys without any paperwork. The staff were friendly and helpful. The car was better than expected as well. I only have two complaints: 1. The car reeked of residual smoke and whatever Avis used to try to clean the vehicle. 2. I was a bit peeved by a price change. Kayak changed the price after initially committing to a lower price. I didn't find the change until much later when I had no other options. Kayak should have made that obvious up front, and I don't understand why the price changed at all in the first place. Other than that, the experience was fine. We had a car. We had a vacation.Reviewed 2023 Jul 05
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4.0
The car was not worth the $1300 pricetag.Reviewed 2022 Sep 06
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10.0
Great service at the desk. Super helpful staff.Reviewed 2022 Jan 07
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7.9
The pick up and drop off was easy but the car was not clean.Reviewed 2021 Aug 18
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5.9
Did not like the car, a Hyundai Elantra. It was hard to get into and out of. No service agent was at the airport on drop off. The car could have been cleaned better. There was a film on the inside of the windshield. On a positive note, the car got good gas mileage.Reviewed 2021 Aug 08
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5.9
Counter clerk forgot to provide me with a receipt to use as registration in case of a traffic stop. Instructions for returning the vehicle were not clear. Economy cars are very pricy. Not the best car rental experience I've ever had.Reviewed 2021 Aug 03
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6.0
Cons:The pick up location was a 20 min drive from the airport and they only ran 1 shuttle every 20-40 min. Also they did NOT have social distancing on the shuttle. They filled almost every seatReviewed 2020 Sep 16
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3.2
Pros:Pick up NOT at airport, it was in town, 20-30 min away after 25 minute shuttle wait. Total pick-up time close to 90 minutes.Reviewed 2020 Aug 03
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4.0
Cons:There was not a Avis shuttle to take us back to airport. Almost missed flight.Reviewed 2020 Jul 09
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