Book Hertz car rentals in Jackson

Reviews for Hertz in Jackson

Recent reviews

Traveler rating

Wonderful

8

Very good

0

Good

2

Okay

1

Fair

1

Mediocre

0

Poor

9

2.0

Customer service at the front desk was awful. They spent what felt like an extra 10 minutes aggressively pushing for me to upgrade my vehicle to something I didn’t need which would have more than doubled my rental. They used tactics like telling me I don’t know how to drive in the mountains, telling me the ALL WHEEL DRIVE VEHICLE WITH SNOW MODE wouldn’t be at all suitable for the snow, and telling me that once the snow hits, it’ll be impossible for me to make it over the pass. When I responded to that last one with “I’m already staying in the other side of the pass, so that won’t be a problem,” she responded with a very condescending “well I guess you have it all figured out then, don’t you.” They were also aggressive with pushing the add ons that I didn’t need, like prepaying for the gas even though I knew I wouldn’t use more than half a tank, and getting the additional insurance. After inspecting the vehicle, we saw that the mirror and ski rack had some damage to it. They marked the mirror, but when we asked about the ski rack, they were very dismissive. The whole point of our trip was to go snowboarding. We asked about replacing the rack which he told us would take to long, we asked about getting a different vehicle which he said none were available, and when we asked if they at least had a lock for it so our snowboards wouldn’t just fly off on the highway, he simply looked past us and said “next customer in line please.” When we returned the vehicle, as we were leaving I saw one of the employees at the return shop kick the front right fender. I’m sure it was to get some snow off, but still, what the heck???Reviewed 2024 Feb 29

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4.0

Got a nice vehicle, but the service was mediocre and the car was not clean.Reviewed 2021 Nov 03

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10.0

Pros:Nothing. We cancelled the reservation because of high price and then they moved the car pick up from airportReviewed 2021 May 23

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8.0

Pros:convenience; reliability; helpfulbessCons:Price very highReviewed 2021 Feb 15

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10.0

Pros:Easy pick up and drop off, clean, vehicle met expectations given the climate.Cons:Very costlyReviewed 2020 Dec 22

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10.0

Pros:Staff was very helpful. I had to upgrade because all of our stuff wouldn't fit in the vehicle i reserved.Cons:I can't add anything hereReviewed 2020 Oct 18

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10.0

Pros:Quick check-in, polite service and got the class of car I paid for.Cons:Keep up the good work.Reviewed 2020 Sep 28

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10.0

Cons:All goodReviewed 2020 Sep 05

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10.0

Pros:a clean, very nice car. Bigger than expected, which proved to be very useful.Cons:The guy at dropoff was not friendly and made faces when I did not know what kind of car Sequoia isReviewed 2020 Aug 31

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8.8

Pros:We were given a comfortable vehicleCons:The representative could have been friendlier. Did not seem to want to answer our questions.Reviewed 2020 Aug 31

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4.8

Pros:Manager was rude and not willing to work with meCons:After calling customer service and getting issue resolved the manager still was not willing to follow direction from customer service repReviewed 2020 Aug 08

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9.6

Pros:Was grateful to get an upgrade.Cons:We had a great experience and loved the vehicle!Reviewed 2020 Jul 26

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• What is the most popular rental car from Hertz in Jackson?

  Premium (Nissan Maxima or similar) is the most frequently booked rental car type from Hertz in Jackson.

• How many car rental locations does Hertz have in Jackson?

  Hertz has 1 rental location in Jackson. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Jackson Hole airport (JAC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Jackson Hole airport (JAC)?

  Yes