Guest reviews
Overall rating
8.0
Excellent
Based on 25 reviews
Cleanliness
8.4
Comfort
7.9
Pick-up/Drop-off
8.3
Value for money
7.7
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
7
3
2
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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5.2
Pros: Staff was excellent, drop off and drop in point also in good location. Near airport.
Cons: I didn’t expect that the car rental price is not included insurance what makes half of price in day from car price. Total expenses was more than I was expected and any other options to don’t buy insurance and drive was not a option. So I have a question - why don’t you put already that insurance cost in day charge for the car? I felt really disappointed.
review from
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2.0
Pros: I wad disappointed because the car I reserve was not available and I was offered another car way below what I had ask for
Cons: I wad disappointed because the car I reserve was not available and I was offered another car way below what I had ask for
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10.0
Staff at Kingston Airport location
Pros: Courteous, Professional and Warm
Cons: It was raining and Car was outside (no covering)
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10.0
Pros: Customer service,the dropping off the vehicle,the car drove very well I have no problems will rent again
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10.0
Pros: Amazing service
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5.2
Employees and Customer Service
Pros: The pick up was great. I was accommodated really well and I appreciated the care that was given to me.
Cons: The quality of the car was lower than I expected and I was not impressed. When I dropped off the car, the employees were being very judgmental and whispering to each other which I consider to be very impolite.
review from
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6.8
Pros: Liked the car
Cons: Was a lot more money than what I booked it for
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10.0
Good car
Pros: The car drove smooth tho there were problems closing the trunk
Cons: Trunk not closing
review from
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8.8
Cons: Easy of pick up and drop off Friendliness of staff
review from
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8.0
Pros: Reliable and clean car. Few scratches but all noted before leaving Avis. Car return process was also quick.
review from
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10.0
Best rates on the Island!
Pros: Last minute booking was still a better rate than most.
Cons: I didn't like that my Visa Signature card couldn't not be able to use for Visa CDW in place of the insurance. Jamaica, Ireland, & Northern Ireland were the selected few countries where this wasn't offered.
review from
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8.8
Hassle free
Pros: Easy process no hoops to jump through customer service
Cons: Agents need to explain their services and products and charges to customers, not assuming the customer knows. No tint on Windows not even light so you know the sun 'killed' us.
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Top tips for renting a car from Avis in Kingston
- Economy rental cars from Avis in Kingston are around 15% cheaper than other car types, on average