Guest reviews
Overall rating
8.4
Excellent
Based on 28 reviews
Cleanliness
8.3
Comfort
8.5
Pick-up/Drop-off
8.2
Value for money
8.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
8
1
0
0
1
Find reviews that mention:
customer service
car was clean
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great car
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friendly staff
great service
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airport location
great experience
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10.0
Cons: Everything was great
review from
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8.4
Pros: Super easy pick up and drop off
Cons: The car could’ve been cleaner but I cleaned it. All good.
review from
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2.0
Pros: Avis couldn't find my Kayak reservation
review from
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10.0
Excellent service
Pros: I reserved a car. When the person who was assigning a vehicle to me asked the right questions about this trip. She suggested another vehicle for a few dollars more. Thank God she did because that vehicle worked out perfectly. Now that is customer service. Thank you Avis.
review from
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10.0
Pros: Easy convenient and pick up tight outside terminal doors in parking lot
review from
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10.0
Great car choice
Pros: I was not offered options but was given a Malibu which tirned out to be a great choice bc it is a hybrid and saved me gas $$
Cons: The agent was unpleasant. I had different pick up info than she had and after i persisted she called her manager and confirmed my info was correct. However she never told me she would check it or what she was doing. I only figured out that all was ok when she slid me the key
review from
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8.4
Interesting
Pros: White plains airport is an interesting one. The rental lot is quite far from the check in counter. After the first car reserved was a large SUV and I requested a small sedan, I had to walk back and forth between the lot and counter a few more times than wanted. The agent at the counter more than compensated my trouble and upgraded my car to a Mustang, and kept the same rate! Made it all worth it!
review from
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10.0
Fast and convenient!
Pros: Easy check in. I was at the counter less than five minutes and in a car!
Cons: Nothing.
review from
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6.4
Disorganized!
Pros: Got to counter at 11:15 for 12 noon rental, 45 minutes early for pickup. Yet as I was signing for car,?i realized my rate had gone up. She told me it was because she was charging me an extra hour for pickup. She didn't mention that I was early, nor ask if I wanted to drop off at same time or if I'd be returning at 11:15 on Sunday. Just tacked on extra. when I asked about it, she and the other agent at the counter both had a huge attitude attack and became incredibly snippy. They were very slow and disorganized and seemed confused about where my car was. I finally got out to parking lot and was pulling out, when the parking lot agent ran after me waving frantically. I stopped and he said "They want you to come back into counter". I told him I was late and asked what the problem was. He said "Theh gave you the wrong car and they need you to bring the keys back to them." The parking lot guy apologized...I told him they needed to get their butts up (sorry), and bring the keys out to ME quickly so that I might be on my way! 10 minutes later, the counter agent strolled out and gave my car to another customer and then made me unload and carry my own bags to another car (essentially the SAME car/diff color)! Seriously rude. Not sure I ever want to rent from you guys at HPN again!
Cons: Disorganization and ATTITUDE Next to zero customer service.
review from
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10.0
Pros: Lovely car with all the Bella and whistles. Very smooth ride. Loved quick express return too!
review from
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