Guest reviews
Overall rating
7.2
Good
Based on 76 reviews
Cleanliness
7.2
Comfort
7.4
Pick-up/Drop-off
6.8
Value for money
7.5
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
17
3
8
7
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Staff was friendly and drop off was easy
Cons: Everything was good
review from
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10.0
Pros: The whole experience was super easy and quick.
Cons: They didn’t have our original 7 passenger car available but thankfully we didn’t need a big car because 2 people had cancelled their trip.
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6.0
Cons: Not enough staff behind counter upon arrival and no one allowed to register ahead of time online, so had to wait 1.5 hours in a line of 40 customers to get my car.
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2.0
Pros: Drop off easy
Cons: The pick up, the inspection of the vehicle the rate
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5.2
Pros: No
Cons: Yes
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10.0
Pros: Yes
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10.0
Pros: Quick, friendly
review from
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8.8
Pros: The staff was friendly. Pick-up and drop-off was pretty much a breeze. The car was inexpensive and everything we needed for a day trip to El Yunque.
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4.0
Pros: The upgrade for a better car
Cons: thet charge me extra for gas even that when we check out the gas wasn't; full and the lady make the correction. Still they charge me for 3 extra gallon at the return
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10.0
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Pros: I like that Budget is on the airport property. It is worth paying a higher rental price for the convenience. I do know that Budget pays a much higher rent on the airport property as opposed to further away.
Cons: The buttons on the key did not work. I put a new battery in and it worked. You could check these as a part of your regular servicing.
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2.0
Cons: I made a reservation & expected to arrive and begin the process. When I arrived there were no cars made available, the gentleman working, instead of notifying us that there were no cars did not tell us anything & made us wait up to an hour in line just to inform us that they were no vehicles anymore.
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8.8
Long line at pickup.
Pros: Good car.
Cons: Long line at pickup and confusing signs at drop off. Interior lighting would not dim. 30 minuets wait to pick up.
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