Pros: Very friendly staff, courteous and knowledgeable.
Cons: More details instructions on dropoff. People are in a different environment and not totally focused Drop off sign would help.
No frills at office but replied late evening.
Pros: My Kia Soul had a jammed wheel. Enterprise sent a technician who came at night and fixed it for me. I appreciate their reply and efforts to help with this problem.
Cons: Not being able to get an Uber ride from the airport was not my cup of tea, but taxi worked fine and charged $14 for a family of 3 with luggage.
Pros: They upgraded us for free to a Jeep Wrangler which was a nice surprise.
Pros: The eoe at the service desk
Cons: 30 day limit on rental
Love rent with Enterprise
Pros: Cristina and Bianca were friendly and attentive, good deals $$
Cons: Car wasn't clean but they upgrade for free so can't complain :)
Great value cars!
Pros: The car that we had was so nice and in excellent condition. It was very fairly priced. Staff spoke English and were very helpful. The overall experience was excellent and it was a great value!
Cons: The location was fine for us because we were staying on Isle Verde but it would be challenging for travelers looking for easy access from the airport. It would be a $15 cab ride to Enterprise location.
Pros: Great service! This is the first car rental I've had in a long time where I didn't feel like they were trying to cheat me or charge me extra. Great job guys!
They were closed
Pros: They closed at 5pm so I quickly had to get online and find another rental.
Pros: Very bad I make reservation one month before and when I go to pick up my car they don't have car.
Car Rental in San Juan
Pros: The staff was courteous and attentive. The car was clean, and ran well. The price was great.
Not a good experience, need improvement in service
Pros: In spite of it all, the customer services representatives were very courteous, and gracious.
Cons: Reservation was made in advance for 12 noon and they did not have the car on the premises at the time. Had to wait until a car was brought from another lot. So, 12:41 pm was the actual time I was able to rent the car. The interior of the car was dirty, when my niece opened"cheetos" dropped on the seat. Once I got to my destination I noticed the inspection sticker was going to expire a week before drop off. Called the rental office and it took over 6 phone calls, and a week before they took care of the issue. I wasted some of my business time trying to get this resolved.
Pros: Ability to change my rented vehicle without any issues.
Enterprise has 3 rental locations in Carolina. Take a look at our Enterprise rental location map to find the best rental cars near you.