Guest reviews
Overall rating
8.1
Excellent
Based on 43 reviews
Cleanliness
8.3
Comfort
8.5
Pick-up/Drop-off
7.8
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
13
0
4
1
4
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Very friendly staff, courteous and knowledgeable.
Cons: More details instructions on dropoff. People are in a different environment and not totally focused Drop off sign would help.
review from
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9.2
No frills at office but replied late evening.
Pros: My Kia Soul had a jammed wheel. Enterprise sent a technician who came at night and fixed it for me. I appreciate their reply and efforts to help with this problem.
Cons: Not being able to get an Uber ride from the airport was not my cup of tea, but taxi worked fine and charged $14 for a family of 3 with luggage.
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10.0
Pros: They upgraded us for free to a Jeep Wrangler which was a nice surprise.
review from
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10.0
Pros: The eoe at the service desk
Cons: 30 day limit on rental
review from
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8.8
Love rent with Enterprise
Pros: Cristina and Bianca were friendly and attentive, good deals $$
Cons: Car wasn't clean but they upgrade for free so can't complain :)
review from
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9.2
Great value cars!
Pros: The car that we had was so nice and in excellent condition. It was very fairly priced. Staff spoke English and were very helpful. The overall experience was excellent and it was a great value!
Cons: The location was fine for us because we were staying on Isle Verde but it would be challenging for travelers looking for easy access from the airport. It would be a $15 cab ride to Enterprise location.
review from
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10.0
Pros: Great service! This is the first car rental I've had in a long time where I didn't feel like they were trying to cheat me or charge me extra. Great job guys!
review from
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2.0
They were closed
Pros: They closed at 5pm so I quickly had to get online and find another rental.
review from
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6.0
Pros: Very bad I make reservation one month before and when I go to pick up my car they don't have car.
review from
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10.0
Car Rental in San Juan
Pros: The staff was courteous and attentive. The car was clean, and ran well. The price was great.
review from
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5.2
Not a good experience, need improvement in service
Pros: In spite of it all, the customer services representatives were very courteous, and gracious.
Cons: Reservation was made in advance for 12 noon and they did not have the car on the premises at the time. Had to wait until a car was brought from another lot. So, 12:41 pm was the actual time I was able to rent the car. The interior of the car was dirty, when my niece opened"cheetos" dropped on the seat. Once I got to my destination I noticed the inspection sticker was going to expire a week before drop off. Called the rental office and it took over 6 phone calls, and a week before they took care of the issue. I wasted some of my business time trying to get this resolved.
review from
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10.0
Excellent service
Pros: Ability to change my rented vehicle without any issues.
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