10.0
It was easy to get, car was cleanReviewed 2026 May 05
review from![kayak]()
2.0
I ended up getting a car from another company because the line was ridiculously long at Budget- longer than 2 days previously when my friend waited at least an hour to get to the front. There were also people waiting for cars out by the car pick up.Reviewed 2026 Apr 30
review from![kayak]()
6.0
The car was not thoroughly cleaned inside. Crackers, etc. under passenger seat. Seats not thoroughly cleaned. The rental counter was seriously understaffed. One person (and one out for lunch) for 25 waiting people. Person who finally helped us stated, "everyone is always in a hurry." Repeat renters in line stated that it's always like this because the rental is less expensive. I think 25+ minutes in line is unacceptable. People just filling in their hours with no hurry involved.Reviewed 2026 Apr 29
review from![kayak]()
6.0
The staff was friendly but the wait time was ridiculous. I did not get my car on time and paid for an extra day of rental which I shouldn't have been charged for due to getting my car later than I should have.Reviewed 2026 Apr 20
review from![kayak]()
4.0
We waited in line for over 90 minutes to get the car. Staff (2 women doing their best) said there were no cars ready. How is this even possible when there are reservations? There were at least 40 people in line. A few jumped ship @ went to other car rental companies who had no lines. It was all frustrating. Once we did get our car, there appears to be several cars ready.Reviewed 2026 Apr 03
review from![kayak]()
2.0
Not only was I charged over $200 by the third party (QEEQ), but Budget has now charged my card once upon the first day of rental over $200 and now that the rental is over, my card is being charged over $800. There had been no damage to the car and I feel deceived by Budget and the third party booking company,Reviewed 2026 Mar 29
review from![kayak]()
2.0
2nd time waiting in a 45-60min line for counter while all other rental companies had no lines. Once at the counter, I was told to wait an additional 30-45min because the car wasn’t ready or clean yet. Then I got the car and it was the wrong vehicle (Toyota Corolla instead of mid size SUV). I was already late for a reservation so I just took what they gave me. Been a long time and loyal member of budget but after my recent two experiences, I’m avoiding Budget/Avis at all costs.Reviewed 2026 Mar 14
review from![kayak]()
2.0
Booked a car through kayak. Upon arrival, budget did not have any vehicles available. Booked another vehicle through budget customer service line at a different location. Again upon arrival, the new location did not have a vehicle available. Budget has poor active inventory tracking.Reviewed 2026 Mar 12
review from![kayak]()
2.0
The online purchase said compact SUV but we were told that wasn't what was rented. Then we spent more money to get a better car only to get a small car that still didn't fit the four of us well (we only had carry on bags) the car was extremely dirty (spit and mucus on windows) not at all cleaned on inside or outside) we took videos of all the disgusting damage and dirt .Reviewed 2026 Mar 09
review from![kayak]()
6.0
Office is small and oddly run. They wouldn’t accept my credit card’s coverage as insurance though every major car rental company does.Reviewed 2025 Nov 15
review from![kayak]()
6.0
I was not able to use the automated system to extend my rental by 2 hours. I kept getting an error both by phone and on the website. This was frustrating as I could have known the financial impact ahead of time rather than try to get this information while on a trip. I had traffic issues on the way which caused the delay and stopping to try and use the system caused me to be delayed further.Reviewed 2025 Jul 22
review from![kayak]()
10.0
GreatReviewed 2025 Jul 16
review from![kayak]()
