I arrived just shy of midnight, so I was redirected to the Avis counter. The Avis representative was superb! He was friendly, humorous, and helpful. I paid in advance for a car seat, but there wasn’t one available upon arrival. I accepted the next best thing, a booster seat - though it’s really not nearly as safe (or possibly even legal) for my 3yo. As for the vehicle, the only one remaining was a larger SUV than I’d requested. That was a pleasant surprise - thank you! As my stay in SC went along, I realized I needed to extend my reservation. That process was so easy and pleasant. All in all, I am beyond pleased with my experience. Thank you all for having wonderful staff and vehicle options.Reviewed 2024 May 18
review from
2.0
They didn't rent me the car. I need to claim.Reviewed 2023 Dec 16
review from
4.0
I specifically sought out to rent a RAV4 because I am thinking about buying one in the future. I got a confirmation that a Rav would be available when I went to pick up my rental. I was told they only had a few cars left at Budget. I told then confirmation number and basically got a shrug from the desk clerk. I got a a different vehicle instead. The back seat wasn’t clean and front area wasn’t wiped down very well either. Why if they know people have reservations, wasn’t there enough cars in the lot to accommodate? I doubt I’ll rent from Budget again. Kayak also let me down.Reviewed 2023 Nov 27
review from
10.0
They were accommodating when our plans changed !!Reviewed 2023 Oct 09
review from
2.0
Waited one hour and 45 minutes for car to be available. Then key fob did not work. Finally, two hours later received a downgrade because it was the only vehicle available but was charged the same. Will never deal with Budget again!Reviewed 2022 Oct 16
review from
2.0
I rented a car with budget through Kayak. I picked the car up at GSP airport. The car itself was fine except it had a crack in the windshield upon pick up. The man at the pickup counter was nice and had me out the door faster than i'ver experienced with a rental car company. Now I see the HORRIBLE mistake with this. I arranged to drop the car off at the Atlanta airport, and when I arrived to the budget drop off they could not find my reservation in the system. He told me to take it to avis, that is was an avis rental. (Nope, its definitely a budget rental). I go to Avis and they say "no this is a budget rental, we can't take it". So I tell them the guy over there wont take it either and directed me here. I was then prompted to an empty counter, and I had to track down an employee to help. About 2 hours later I finally spoke with who I presume is a manger, and she could not help me other than to accept the car back into the companies inventory (Avis and Budget are apparently the same company). As it turns out, the man at GSP did not close out the rental on their end. I was directed to call the GSP airport back and speak with them to have them close it. I cannot get ahold of anyone at GSP or anywhere in customer service to resolve this issue. I have no clue what to do from here. No one will get back to me. This has been a horrible experience and I will never be renting from them again.Reviewed 2022 Sept 19
review from
2.0
I rented through Priceline and was given a $219 total with taxes and fees. At the counter I added LDW for $35 a day for 2 days. (because I’ve been accused of rock chip in a windshield that almost cost me $1300.) First car I received had very bald tires. As in no tread lines at all on the inside bald. And they were cupped badly. I had to return that one and get another, which put me behind an hour on our trip. They said the printer was not working, so I was given no paperwork for the car. Returning the car I told them I filled it up less than a 1/4 mile away and had a picture on my phone of the dash with mileage and a full tank. I asked for a total price and was told $302. Again no paper receipt was given but they emailed it to me. However, I was in a parking garage and couldn’t get it on my phone. About 10 minutes after leaving the airport I checked my email and was billed $352. They added a fuel charge. Even though I specifically told them it was full. So I then check my credit card statement to see the charges and I had 3 pending for $419 each. $1258 and some change. I’ve had to call Budget/ Avis with gas receipt info to get this sorted out. Still waiting to see if that actually went through. My warning is take MANY pictures before and after renting. I should have stuck around and waited for the emailed receipt to come through and had them take a picture of their computer screen with my phone. I feel this is normal practice for them, so next time I’ll try a different agency. Good luck!Reviewed 2022 May 09
review from
6.0
Cons:There was no in lot attendant to return the vehicle to. I had to wait in line to return my vehicle. That doesn’t make sense given that flights leave regardless of whether or not you’ve finished returning your rental carReviewed 2021 May 28
review from
10.0
Pros:I was happy with the price. Pickup was fast; the clerk was friendly and efficient. Drop off was fast, too; I had a very early flight so just parked and put the form and key in the drop box.Reviewed 2021 Apr 24
review from
2.0
Pros:The car was absolutely disgusting inside I wish I could upload the pictures and show. I let the staff member know and all she said is that she’ll write down a note. Didn’t take the time to look at the car or anything. Specially with Covid 19 you’d think they sanitize and clean the car right. And I just noticed they have overcharged my card by $90. I made sure I cleaned the car out and sanitized and fueled up before I dropped it off.Reviewed 2020 Dec 04
review from
9.6
Pros:Staff was very courteous and efficientReviewed 2020 Oct 14
review from
10.0
Pros:Everything!!!Cons:Nothing!!!Reviewed 2019 Dec 27