Easy pickup and pleasant staff.Reviewed 2022 Jul 18
review from
4.0
Agent did not disclose 11 % concession fee or $9.30 additional drivers fee.Reviewed 2022 Mar 18
review from
10.0
I accidentally kept the keys in my pocket after I returned the car and found them before I went through security. The shuttle driver took them for me no problem. The entire rental experience was completely hassle-free.Reviewed 2021 Sep 30
review from
10.0
Pros:Staff was changing cars to better fit our party of four. Ease of pick up.Cons:Not a thing.Reviewed 2021 Jun 06
review from
2.0
Pros:The sales agent was honest and helpful even though she had no car to rent. She explained to the best of her knowledge.Cons:There was NO car to pick up even though numerous emails assured us our car would be ready for pick up. We were stuck with NO transportation. Enterprise was able to help us. Will NOT use Budget again.Reviewed 2021 Mar 25
review from
10.0
Cons:There is a lot of latitude within the definition of a full size car. The Kia Optima I was assigned drove very well, but the seats were not comfortable at all.Reviewed 2020 Nov 30
review from
4.8
Pros:The service in New Bern was okay but the car was not parked in the location told, the car was dirty, and I was not informed of drop off location change in RDU.Cons:Better communication, signageReviewed 2020 Sep 19
review from
6.0
Cons:Price tripled when I dropped the car off.Reviewed 2020 Apr 10
review from
8.8
Pros:The staff during pick up was good.Cons:They didn't have the type of car I reserved, so I ended up with something different. The staff during drop off took a long time with a customer in front of me and never acknowledged me to say he would be right with me.Reviewed 2019 Oct 30
review from
2.0
Cons:The car battery died, I called 24 hour road side assitence, I was told no one was available to help me. I spoke to Nina at a call center in Fla. who promised to call back once a jump start truck was available, she never did. I will never use Budget again.Reviewed 2019 Mar 05
review from
9.2
likesPros:Upgraded to small SUVCons:Dirty windows insideReviewed 2018 Aug 23
review from
10.0
Pros:Great car! Super mileage.Cons:Went to pick up the car a little early— 30 min— for my daughter’s convenience, and they attempted to charge me $20 more! I said to just back up the return time, which is what he did.Reviewed 2018 May 20