Guest reviews
Overall rating
8.3
Excellent
Based on 32 reviews
Cleanliness
8.2
Comfort
8.3
Pick-up/Drop-off
8.4
Value for money
8.3
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
11
3
2
0
3
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2.0
Pros: The sales agent was honest and helpful even though she had no car to rent. She explained to the best of her knowledge.
Cons: There was NO car to pick up even though numerous emails assured us our car would be ready for pick up. We were stuck with NO transportation. Enterprise was able to help us. Will NOT use Budget again.
review from
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8.0
Pros: Nice gas mileage car. Great value
Cons: Maybe a little cleaner
review from
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8.8
Cons: There is a lot of latitude within the definition of a full size car. The Kia Optima I was assigned drove very well, but the seats were not comfortable at all.
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4.8
Pros: The service in New Bern was okay but the car was not parked in the location told, the car was dirty, and I was not informed of drop off location change in RDU.
Cons: Better communication, signage
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6.0
Cons: Price tripled when I dropped the car off.
review from
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8.8
Pros: The staff during pick up was good.
Cons: They didn't have the type of car I reserved, so I ended up with something different. The staff during drop off took a long time with a customer in front of me and never acknowledged me to say he would be right with me.
review from
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2.0
Cons: The car battery died, I called 24 hour road side assitence, I was told no one was available to help me. I spoke to Nina at a call center in Fla. who promised to call back once a jump start truck was available, she never did. I will never use Budget again.
review from
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9.2
likes
Pros: Upgraded to small SUV
Cons: Dirty windows inside
review from
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10.0
Pros: Great car! Super mileage.
Cons: Went to pick up the car a little early— 30 min— for my daughter’s convenience, and they attempted to charge me $20 more! I said to just back up the return time, which is what he did.
review from
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10.0
Pros: Great service...no problems
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10.0
Pros: Very efficient, fantastic service and brilliant exoerience
review from
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9.6
Super easy and great price
Pros: Free upgrade and great price for a 2 hour trip!
review from
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