2.0
Never again!!!Reviewed 2026 Mar 29
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8.0
Line to pick up car was long and slow.Reviewed 2026 Mar 29
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10.0
Minimal lines, friendly staff, and easy pick up and drop off.Reviewed 2026 Mar 29
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2.0
Overcharged and not given the vehicle reserved. Gave me lower class and smaller and overcharged me for it. Not given the promised refund even though I emailed and called them multiple times. Hounding me for review and keeping the refund hostage until I write a review. Well; here you go, Budget! This is the response you demanded in order to issue my refund.Reviewed 2026 Mar 29
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6.0
Turned it in early and didn’t get my refund ? please assist Tere LongReviewed 2026 Mar 29
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6.0
Not satisfactory experience . ( pretty sure that this review will go into a void) Cars were overbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.Reviewed 2026 Mar 29
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4.0
The experience with the budget employees was fine. The vehicle was filthy inside. I have used budget many times in the past and have never received a vehicle in this condition. We were very disappointed.Reviewed 2026 Mar 29
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2.0
This was quite the nightmare to be honest. They did not have the reservation at all. Why did I even make the reservation through Kayak? How do I know if I can ever trust Kayak if the reservation I made does not exist? I had to pay 4X the amount to a different rental company. You can imagine how infuriating it can be to have to find a rental car agency at the very last minute, moments before needing to check out of the AirBnB, in a foreign country whose language is also foreign. This costed me hundreds of dollars and hours of stress. How do I avoid this in the future?Reviewed 2026 Mar 29
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2.0
The staff at the airport were kind and helpful during both pick-up and drop-off, which I really appreciated. Unfortunately, the rest of the experience didn’t go as smoothly. I wasn’t given any paperwork at pick-up, which became a problem when I ran into an issue with the car. The trunk wouldn’t close, and I didn’t have a phone number to call for help. I ended up having to stop at a gas station and pay out of pocket for assistance, which delayed my plans since I couldn’t safely drive with the trunk open. I then called customer service and spent about an hour explaining the situation. I was told everything was documented and that I would receive a credit. However, when I followed up on later days, I was told there were no notes from that call and no credit had been applied. I had to call several times and kept getting different answers, which was frustrating. To add to that, I received an email saying I could return the car at either 12 PM or 3 PM without any extra charge, but I was still charged anyway. I called several times about extending the lease. Due to renting through a 3rd party , I encountered a lot of wasted time. I had one agent who stopped talking to me because she couldn't understand what I needed. She literally stopped talking and sat on the phone. I rented through Kayak which I won't do again. Overall, while the in-person staff were great, the lack of communication and follow-through made this a really frustrating experience. I 'm still trying to get it resolved before disputing with the bank.Reviewed 2026 Mar 28
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10.0
Pick up lady was super friendly. Drop off guy was equally as nice.Reviewed 2026 Mar 28
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6.0
Gave me a basic SUV that did not have navigation or satellite radio. Did not have a USB outlet so I went back in and they gave me a converter box but it was very low charge to my phone. Also they had not checked maintenance and car kept telling me to get service soon. Could not use with my phone since it didn't have any extra features.Reviewed 2026 Mar 28
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10.0
GreatReviewed 2026 Mar 28
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