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Cons:It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.
Pros:The easy drop off if I had to pick some thing but I barely cared for that.
Cons:I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.
Cons:There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.
Cons:Customer service was terrible.
8.8 Very good
Pros:Car was great and reliable
Cons:The employee was condensencing when they became aware of my age (<25)
Pros:Everything at Avis is excellent. Great service, affordable prices, and clean cars.
Cons:Drop off confusing. No one to ck you in or tell you what to do.
Pros:Nice new car
Cons:No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
Cons:Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
Cons:There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
Pros:The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
Pros:Turning in the car was just as quick and easy. Great customer service!
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Pros:Vehicles were not ready, nor did they ever be ready.
Cons:having vehicles ready (even replacements would have been better than nothing)
Pros:It was a typical car rental experience I just was surprised that they didn’t take debit card.
Cons:It was a good little car for a few days
Pros:The staff was very knowledgeable in what they mnew.
Pros:I placed my reservation online to pick it up at a specific location in Lubbock. I called ahead to verify that my reservation was made and was told that the facility closed at 2pm. I made sure to be on site by 12:30pm only to find out that this address was closed down. I saw a note to visit another facility within the same city. I drove to that site and was there just after 1pm. They didn't have any trucks on hand like I had reserved. They did find one at a 3rd location. They did offer to get the vehicle for me but the 3rd address was only 2 miles from my home. By the time I got to the 3rd site, they already rented 1 of the 3 trucks remaining. I was able to obtain a truck and drive to my destination but I feel there was much confusion and all of the employees were aware of the incorrect address.
Cons:The site needs to be updated so that your potential renters won't waste their time going to wrong address. And if I place a reservation for a specific type of vehicle, then there should be one available when I get there and not just by chance.
8.0 Very good
Pros:Staff at Lubbock we're very helpful and accommodating. Vehicle was good.
Cons:Overcharged. Asked why. Told there was $100 deposit. There were no issues or other charges, but amount on my credit card was more than quoted. Asked about it at drop off. Was told they'd have somebody from customer service call. Nobody ever called. Sent messages but they have not been returned. Resorted to disputing partial charge with my credit card. Never had this happen before and it is quite disappointing.
Pros:Staff was friendly
Cons:I was convinced to pay for insurance that Budget doesn't even honor. RIP off
Pros:I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
8.0 Very good
Pros:Budget staff was very nice and helpful. Car was clean, drove well and had no mechanical issues.
Cons:The plastic headlight lenses had numerous cracks and were cloudy/glazed over so as to affect the brightness of the headlights. They were old and needed to be replaced.
Pros:Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as well
Cons:When I arrived at the rental agency I was told my reservation was a computer glitch. They said my reservation was real, but it was created in error. So, needless to say, I was without any transportation for my trip. I will not be making any reservations of this style in the future.
Cons:They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.
Pros:The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.
Cons:Everything went smoothly.
8.8 Very good
Pros:Budget did a good job of getting me a car quickly and efficiently
Cons:I intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur. The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.