Pros: we were not able to rent the car
Pros: Friendly staff and easy drop off.
Cons: Have staff do a walk around the car with me
Cons: They charge me 10$ more than what said on the email and then 125$ more for a insurance that I didn’t ask
Cons: Hertz was not able to get a car for me to drive to Lubbock.
Cons: Didn’t get the car I asked for and never got to drive it off the lot after I paid in full.
Pros: Picked up the car in Lubbock RD dropped it off in Orange County CA. We had a Nissan Altima. Great gas mileage. Comfy and clean. Folks on both sides were great!!
Pros: The car was a 4 door sedan and we had unlimited miles.
Cons: The car was dirty on the outside, had scratches and tape marks on the outside. The inside could have used a serious dusting and the upholstery looked like someone had tried to clean up jelly.
Windshield and Car
Pros: Size of the car and how well it drove.
Cons: Cleanliness upon receiving of the car. Windshield was not clean and driving at night was dangerous because of it, gave off a bad glare and halo effect! 2017 Toyota Camry and not gas efficient. If you care about how often you gas up, do not select Camry!!!
Rude desk staff
Pros: Onsite rental return.
Cons: The woman working the desk was rude to me when she asked what the final mileage was on the vehicle and/or how many miles I had driven. The signs at the return area say to park and take keys to desk - there is no mention of noting mileage. She was visibly irritated with me for not having that information. I was able to look up my journey of google maps and answer without returning to the vehicle, but her attitude was striking especially after the great service in Albuquerque.
Pros: Pickup went smoothly and quickly, the car was clean and new and the dropoff was also easy. I usually don't rent from Hertz because of pricing-but this time they were the most competetive. They have a nice selection of cars.
Pros: Friendly and very helpful.
Car was clean and in excellent condition.
Cons: Being it was 11:30 pm when I went to initially pick up the car, it would have been nice to have someone accompany me instead of me going by myself and it being dark. Safety for everyone should be the objective, no matter if it is during the day or nighttime hours.
Pros: Love the speed and friendliness of getting the car and returning it.My first time renting a car and I will do it again.
Hertz has 2 rental locations in Lubbock. Take a look at our Hertz rental location map to find the best rental cars near you.