6.4 Good2020 Aug 10
Pros: The employees were nice and wanted to accommodate my needs.Cons: My vehicle was not ready when I arrived, they were sanitizing it. Then they didn't have the class of car that I had made my reservation for and it wasn't available at any other location in town. They even called and confirmed it the day before.
2.0 Mediocre2020 Aug 04
Pros: We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us!Cons: We were promised a rental that would seat 7 and when we arrived to pick our rental up they didn’t have anything for us
9.2 Excellent2019 Oct 15
Pros: Friendly, helpful etc.Cons: Call me ahead of time if the car requested isn't going to be available.
2.0 Mediocre2019 Aug 11
Pros: Nothing. The staff at Enterprise in Springfield was extremely unhelpful. I was never even able to rent a car, and had to refund the insurance I paid for.Cons: When I showed up to Enterprise, they told me they had no cars available (despite my reservation). They left me stranded for 2 days as I awaited a car. I’ve never been so upset, angry, disappointed with a company. Ever. I’m a traveler from abroad so I was left abandoned because of their lack of prep.
6.0 Good2019 Jul 15
Pros: They did their best to make it right.Cons: They didn’t have the vehicles I reserved ready to go.
2.0 Mediocre2019 May 15
Cons: Agent would not provide vehicle stating none were available.
10.0 Excellent2017 Oct 04
Pros: really a pleasant experience for me. nicole stayed over an extra 10 min for my pickup. easy access. and quick pickup and drop off. hope i find more cheap rentals at this place so that i wont have to drive to the airport location..
2.0 Mediocre2017 Jan 03
Pros: Terrible service -car was booked through app at the appropriate city but kayak did not note which site. My assumption was that it was at the airport, not knowing there was a Seco d pickup spot in the downtown area. First enterprise rep said she would change it. She never did. I called back and got another rep. She changed the reservation to a completely different city. Once the reservation came through, I gave up and cancelled all together. Went with a competitor instead.
4.8 Okay2016 Nov 15
Pros: The car was niceCons: I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.
2.0 Mediocre2016 Sep 06
Cons: I placed three orders for rentals, all confirming that they were booked through Enterprise, only to have the local office call and tell me each time they had no cars at all to rent to me.