Cons: Lower rates. Enterprise should be competitive with other rental companies.
Cons: The day before my scheduled pick up, the Boca Raton branch called to let me know that there may be a shortage of cars and to call the day I arrived to see if my requested car was available. I called multiple times that day but no answer. Also realize that Kayak allowed me to make a reservation for a 5pm pickup, however the location closed at 5pm so if I showed up a few minutes late I wouldnt have been able to pick it up. The booking system should not allow reservations to be made at the locations closing time. As a result I did not pick up the rental. I did not hear from the rental location either, and ended up using Uber for my entire trip.
Pros: Staff was on time. Drop off and check out were quick and convenient.
Pros: Gaby was very helpful.
Cons: Made a reservation at one location, called day prior to confirm. They told me the reservation would be honored at an office closer to my home. Called the number they gave me, second office said there was another office closer to my home. Called third office, was told by a young man named Marshall that he would call me tomorrow (day of pickup) to confirm. Never heard from him, called third location when I was en route to pick up, they told me they couldn't honor my reservation, didn't have the vehicle. Called first office, they didn't have vehicle either but said one was scheduled for return, with unknown return time. Fortunately one came in and I was able to get it. Not a fun experience.
Cons: Staff were nice car needed interior windows cleaning & water adding to the windshield washer reservoir
Cons: Dont know what customer sevice is more worried about ego, got up at 3am to go to airport. i go to miami regularly. Typical . Latin Miami problem
Insurance rip off
Pros: Location was convenient to where I was staying.
Cons: I called ahead to reconfirm and check if cars were available and how long I should expect to wait. I was told no wait. I got there and there waited 30 minutes and noticed someone who was a walk-in without a reservation after me had already gotten a car and left. Apparently there was a mix-up with the car they originally wanted to give me. So 45 min later and late to pick up my mom at the airport, I got a car. I originally told the rep i didnt want any insurance but she directed me to sign in areas that I later learned was accepting insurance and cost me an additional $200.
Honest, friendly, affordable car rental
Pros: Best car rental in Boca, actually, in all of Palm Beach County
Pros: We loved the VAN. It was comfortable, roomy and dependable!
Cons: We loved everything about the van!
Hard to stay with Enterprise as rates change daily
Cons: I utilize a rental car for short ,one-way trips. I understand I'm not your target customer, but consistent,reasonable rates are very hard to find at Enterprise and I need to look elsewhere for pricing-every time!
Cons: insurances is very high
Cons: Enterprise engages in fraudulent business practices: Their national ad tagline is "We'll pick you up". The branch in Boca Raton, FL refused to pick me up, despite me calling ~70 minutes before the 9am reservation. They offered to reimburse an Uber drive, however, they suggested I would have to wait for a vehicle to be available. When I pressed "Shane" to be more transparent, he advised vehicles would not be ready until 3:30 pm, 6.5 hours after the 9am reservation. I told Shane he would have to call me to advise when a vehicle was available. No one ever called. I called their customer service # & was passed to a supervisor who was polite & advised he escalated the matter to the area manager for Boca Raton, FL. He took my cell # & my email & told me I would be contacted by phone or email. 5 days later and no one has contacted me. PATHETIC. I ended up reserving a vehicle from Alamo in Boca Raton ... which also had insufficient vehicles, but I ONLY had to wait 45 mins. Knowing that Enterprise acquired Alamo, I asked one of the Alamo reps what he thought of Enterprise's corporate ownership -- he smiled and said, "Well, It's certainly different". I will not ever rent from Enterprise; I do not understand how their business model works: how can a company consistently over book without alienating customers for life?
Enterprise has 3 rental locations in Boca Raton. Take a look at our Enterprise rental location map to find the best rental cars near you.