2.0
My original reservation was Lilburn location. I reserved my rental on Monday July 17 for pickup on Friday July 22 at 8:00 am. Upon my arrival I was told they didn’t have my rental available and she couldn’t find one nearby. However I immediately located a truck rental in Norcross and picked it up from there which was very inconvenient for me. However the staff at the Norcross location promptly took care of me and I continued on my journey. I am VERY disappointed in the Lilburn location!Reviewed 2023 Jul 23
review from![kayak]()
8.0
The Enterprise in Norcross was really run down and it took about 20 minutes for them to pull around our rental car, which ended up being a very compact Mitsubishi Mirage, whereas we had booked a small sedan. The rear drivers side door was missing the rubber seal, which did not really cause any issues on our drive, but did not give us great confidence that they had inspected the car very thoroughly since the last customer returned it. Never the less, the car was fine for our needs for the week, although the check tire light turned on then off a few times during our travels, which was a touch worrisome. All in all, a decent experience and an easy breezy drop off experience when we returned it to the Atlanta airport.Reviewed 2023 Apr 23
review from![kayak]()
10.0
Pros:The staff was very friendly, the problems was that I had made reservations early,but when I got there, I still had to wait a while and when I made reservations, they never said anything about a $300 deposit until I got there to pick up the car and the car was not vacuum nor did it have mats in it other than that I can say that the staff was very friendly.Reviewed 2021 Apr 20
review from![cheapflights]()
6.4
Pros:Convenient location and welcoming staff when I arrived.Cons:I returned my rental on Saturday after closing but got charged for a 4th day (Sunday).Reviewed 2020 Feb 07
review from![kayak]()
2.0
Don't waste your time!Cons:Wait times are way too long. Not enough communication between offices. No order in office as to who was waiting in line.Reviewed 2017 Jun 06
review from![kayak]()
4.8
Pros:Customer service at the location was good Car was dirty though. Rented a van, one seat wouldn't retracy in to the floor. Good thing we checked fluids - power steering and antifreeze below minimum and radiator almost dry. Could have been a disaster. .Reviewed 2017 Apr 26
review from![kayak]()
6.0
Van rentalPros:The whole process was easy. Everyone was nice.Cons:I rented a Ford van, but when I got there they only had a Chevy which was ugly and not what I wanted, but I hag no I had no option.Reviewed 2017 Mar 05
review from![kayak]()
9.2
always have a credit cardPros:friendly staffCons:it's a real pain in the rear renting a car if you use a debit cardReviewed 2017 Jan 18
review from![kayak]()
9.6
flexible branches made life easyPros:although each branch of enterprise in my area had a different price, i was able to bring the lowest price to the nearest branch and voila -- they honored it & i got best of both worldsReviewed 2016 Dec 04
review from![kayak]()
2.0
Cons:I paid different amountReviewed 2016 Jul 10
review from![kayak]()