Guest reviews
Overall rating
7.5
Good
Based on 32 reviews
Cleanliness
7.4
Comfort
7.7
Pick-up/Drop-off
7.3
Value for money
7.5
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
6
2
3
0
4
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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6.4
Pros: Convenient location and welcoming staff when I arrived.
Cons: I returned my rental on Saturday after closing but got charged for a 4th day (Sunday).
review from
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6.0
Pros: Vehicle drove good.
Cons: Customer service was not good. Had a hard time reaching the company after I rented the vehicle.
review from
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10.0
Pros: The upgrade
Cons: No vehicle available at the reservation time
review from
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2.0
Pros: Nothing
Cons: The fact the site allowed me to reserve a vehicle when they had no vehicles in stock
review from
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10.0
Pros: Comfort.
Cons: That I had to return it soon.
review from
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9.2
Consistant as always
Pros: Reserved a full size SUV. As always the vehicle was ready, in good condition and the sales person was easy to work with. I've always had great experiences with Enterprise and their employees. Only once have I had a slight issue, but the manager corrected it before I could say anything to the employee.
review from
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8.0
Great Customer Service!
Pros: Ian provided excellent customer service and was very professional! I love the fact that they will pick you up and/or drop you off...Great Benefit!!
Cons: They request too many documents for rentals...even when you have years of rental history with them.
review from
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2.0
Don't waste your time!
Cons: Wait times are way too long. Not enough communication between offices. No order in office as to who was waiting in line.
review from
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4.8
Pros: Customer service at the location was good Car was dirty though. Rented a van, one seat wouldn't retracy in to the floor. Good thing we checked fluids - power steering and antifreeze below minimum and radiator almost dry. Could have been a disaster. .
review from
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6.0
Van rental
Pros: The whole process was easy. Everyone was nice.
Cons: I rented a Ford van, but when I got there they only had a Chevy which was ugly and not what I wanted, but I hag no I had no option.
review from
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9.2
always have a credit card
Pros: friendly staff
Cons: it's a real pain in the rear renting a car if you use a debit card
review from
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9.6
flexible branches made life easy
Pros: although each branch of enterprise in my area had a different price, i was able to bring the lowest price to the nearest branch and voila -- they honored it & i got best of both worlds
review from
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