Guest reviews
Overall rating
9.0
Excellent
Based on 62 reviews
Cleanliness
9.2
Comfort
9.1
Pick-up/Drop-off
9.1
Value for money
8.8
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
24
5
2
1
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.0
Pros: The staff was friendly and helpful.
Cons: We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
review from
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10.0
Pros: The agent who rented us the vehicle was outstanding
Cons: Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
review from
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9.2
Cons: Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
review from
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5.6
Pros: Yes. Drop was easy
Cons: billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.
review from
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10.0
Pros: The staff at both the pick-up & drop-off points were very nice, courteous & professional.
review from
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3.6
Cons: Try Casey's auto rental instead
review from
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5.2
Pros: The pick-up staff was really friendly.
Cons: I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
review from
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7.6
Pros: Staff was nice. Put up was not organized, but car was clean and ready.
Cons: Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
review from
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10.0
Pros: Rented here multiple times in the last year, after leaving another rental company. I've been upgraded too for no extra cost a couple times, just due to the low availability of vehicles. A staff member acknowledges you almost immediately. Very little wait time. Had one management trainee personally clean a vehicle, when he didn't have to, and got me on may way. Front office staff have been absolutely professional each and every time, and enjoy a good conversation. Vehicles have thus far been top notch.
Cons: Maybe it's time Enterprise provide this store with a bigger parking lot, more vehicles, but with the exact same staff members.
review from
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10.0
Pros: I had a wonderful experience! I have no clue what the negative remarks from others are about but the staff I dealt with was efficient, kind and professional.
Cons: All was good!
review from
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8.0
Cons: No one in the lot to check the car in.
review from
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10.0
Pros: Friendly nice people quick and easy return
review from
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