Pros: The staff was friendly and helpful.
Cons: We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
Pros: The agent who rented us the vehicle was outstanding
Cons: Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
Cons: Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
Drop was easy
Cons: billing was all messed up.. could not reach pickup location prior to straiten out so wasted an hour at pick up trying to fix! Rental was on 9 days but I was being billed for 2 weeks.
Pros: The staff at both the pick-up & drop-off points were very nice, courteous & professional.
Cons: Try Casey's auto rental instead
Pros: The pick-up staff was really friendly.
Cons: I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
Pros: Staff was nice. Put up was not organized, but car was clean and ready.
Cons: Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
Pros: Rented here multiple times in the last year, after leaving another rental company. I've been upgraded too for no extra cost a couple times, just due to the low availability of vehicles. A staff member acknowledges you almost immediately. Very little wait time. Had one management trainee personally clean a vehicle, when he didn't have to, and got me on may way. Front office staff have been absolutely professional each and every time, and enjoy a good conversation. Vehicles have thus far been top notch.
Cons: Maybe it's time Enterprise provide this store with a bigger parking lot, more vehicles, but with the exact same staff members.
Pros: I had a wonderful experience! I have no clue what the negative remarks from others are about but the staff I dealt with was efficient, kind and professional.
Cons: All was good!
Cons: No one in the lot to check the car in.
Pros: Friendly nice people quick and easy return
Enterprise has 2 rental locations in Rapid City. Take a look at our Enterprise rental location map to find the best rental cars near you.