Guest reviews
Overall rating
8.6
Excellent
Based on 318 reviews
Cleanliness
8.8
Comfort
8.7
Pick-up/Drop-off
8.4
Value for money
8.4
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
104
13
19
6
10
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
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airport location
quick and easy
picked up the car
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8.4
Pros: Helpful staff, clean vehicle, & great quality. A bit overpriced, especially with insurance, but I’d still rent again.
Cons: It doesn’t state anywhere in the payment policy that you need a physical credit card with you when you go to pick up the vehicle. I don’t bring mine with me so I almost had to go back home and come back (4 hours) to get the vehicle. Thankfully the staff were able to make an exception. I will remember for next time, but a bit disappointing they don’t put that on their payment policy.
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9.6
Pros: great staff
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10.0
Pros: Great staff and quick
Cons: Not much seemed pretty top shelf
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10.0
Pros: Car was great, spacious, clean, comfortable.
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10.0
Pros: Friendly staff. Key drop off after hours. Everything was all right
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10.0
Pros: Very easy process and friendly staff!
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9.6
Pros: Staff terrific
Cons: Show address of we’re car is for website (they amalmagated 2-4 other locations into 1)
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10.0
Pros: they were flexible and helped me manage my changing requirements following a bereavement in the family. All staff were excellent, particularly our airport shuttle driver.
Cons: An addition $100 charge for an airport drop off (Particularly when the location of the drop off wasn’t actually at the airport!) seemed a bit steep!
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5.2
Cons: 3.5 hour delay ruined our day in Vancouver and cost us extra moving from airport to downtown site. Then we had to wait for the car to be brought from the airport in the end anyway.
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6.0
Pros: Car drove and handled well
Cons: Actual drop off at airport would have been nice.
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10.0
Pros: staff was helpful and friendly
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4.0
Pros: Friendly staff.
Cons: Honor the price that I was quoted.
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- Compact rental cars from Enterprise in Vancouver are around 58% cheaper than other car types, on average
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