Pros: The staff was great
Pros: Staff - very helpful. Office - clean.
Cons: Garage stairwells stink of urine- disgusting impression
Pros: The location is great!
Cons: I reserved a compact car since I was traveling on my own. After waiting for 45 minutes, I was given a gas-guzzling caravan. When I asked to exchange it for a smaller car the person insisted that there weren’t any available and was quite rude saying “It’s a manager’s special and they chose this”.
Pros: They did not have my car although I specifically called to make sure the car was going to be there. I was on the phone with the reservations central for about an hour and they refused to talk to the office people. They sent me to Hertz (next door) for double the price, who has the same owner. SCAM !
Dodge Journey is a great SUV
Pros: Car was very comfortable and car drove very nicely Plenty of space for golf clubs, luggage, etc.
Cons: Driving power of car. Handles very well.
Pros: Quick and easy collection and return of car. Brand new spotless car was given. Sry good value for money. Car was fantastic.
Cons: Tires pressure were low when I picked car up. This is a safety issue. Store hour is not good close at 5pm.
Cons: Didn't gave me the SUV I booked months ahead. Though I pumped full tank 10 km before return, fuel gauge still dropped below full. Had to pay 40+ penalty.
Unable to pick up the car
Cons: I rented the car under my name, because I was paying with a card under my name as well. My wife was suppoused to drived because my license was expires. They did not let us pick up the car because according to their policies the card holder is enforced to drive, and they did not even let us put her as an extra driver. They were not flexible at all and the set my a penalty of 60 USD
Disorganized check in. Staff didn't care that car required maintenance
Pros: The car we rented was clean, but to our dismay had a "tire maintenance" indication light on in the Dollar Thrifty parking lot. We pointed it out to staff who assured us they "put it through their computer, so it's probably OK". In the end, no drivers or occupants of the vehicle were injured, so that's a plus.
Cons: We arrived 30 minutes before this location was scheduled to close. Lot attendant didn't record all dents and scratches when we went to leave with the car. We had to run back upstairs and ask him to come back down, as he was nowhere to be seen initially. He then recorded the additional dents and scratches in the wrong column (the part on our contract which details damage we caused the the vehicle), so we had to run back upstairs as the office was scheduled to close in 5 minutes. One of the office staff corrected the contract by writing a new one, but she did kurtly complain that they were now closed. Armed with a legitimate rental contract, we started the car to realize that a "tire maintenance" indication light was on. These concerns were dismissed by staff, who ran to their own vehicles and drove away, leaving us shaking our heads. I rent dozens of cars annually in various countries and regions. Other members of my party can say the same. We all agreed that we'd never encountered such a baffling lack of concern from a rental car agency, and we advise against renting from this location.
Cons: Confirmed specifically I needed winter tires. Got a car without.
Pros: Great to be upgraded to a very nice SUV. Rental pick-up and drop-off very quick and simple.
On average a rental car from Dollar in Vancouver costs ₪175 per day.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Dollar in Vancouver.
Dollar has 3 rental locations in Vancouver. Take a look at our Dollar rental location map to find the best rental cars near you.