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2.0
Our flight was an hour late landing, the car rental company has a 30 minute policy then cancelled our reservation without notice. Therefore we had to scramble for a new rental. Kayak, should make these policies more noticeable before reserving a rental.Reviewed 2022 Aug 10
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2.0
1st, there is no shuttle to/from airport and it’s quite a distance ($20 uber ride). Small hole-in-the-wall desk on 3rd, close to the night market. Many people standing outside on their luggages, waiting for a car or a cab? 2 persons behind desk and a handful of other guys (no uniforms or badges, so not sure who works there or not) walking in and out. I booked the car approximately 3Hrs before pick-up tine. When I showed up to the desk after waiting in line, with the confirmation email, I was told they don’t have my reservation and don’t have a car for me. I was told I had to deal with KAYAK and I was left out on the spot with nothing. Totally unprofessional. Had to go back to airport by my own means and go to more « traditional » rental agencies. Lost about 3Hrs in the process, and the $60/day difference between rates compared to the promised rate from Economy Rental…Reviewed 2022 Aug 10
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10.0
Really helpful staff members. I made a mistake on the time of drop off and the staff there was able to help fix this at the same rate - I was impressed! I also really appreciated how they dropped us off at the train (airport if needed). I would rent there again.Reviewed 2022 Jul 21
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10.0
It was a bit slow to pick the car up; there is a lot of paperwork which needs to be run through; but the staff were friendly and awesome and the car was great.Reviewed 2022 Jul 17
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4.0
Took an hour to get pick up from airport to car rental site. Took 30 min to process my rental. No one could help me set up GPS. Car was cheap Chevy Cruz instead of Honda Civic. Gas tank was only 1/2 full when I startedReviewed 2022 Jul 11
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10.0
Just get a bigger lot to many cars /traffic all around in the area Overall great service and price !Reviewed 2022 Jul 08
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2.0
We reserved a minivan but t they gave us a mid size suv with a crammed seat at the back. Then they ask us to pay extra for cross country travel. Plus gas was only half full when we got the vehicle. Poor service and a scam ro sum it up.Reviewed 2022 Jun 23
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8.0
friendly staffReviewed 2022 Jun 18
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2.0
Unable to hold reservation when flight was delayed for 30 minutesReviewed 2022 Jun 12
review from![cheapflights]()
6.0
We ordered a Honda Civic or the like , and got a Kia Sorrento SUV. We wanted a compact car, not an SUV, but it didn't happen. The Sorrento was a very nice vehicle, clean and in good working order, just a lot harder to park in our tiny hotel parking space, as our own cars are small. Second, when we ordered the car, we had no idea how far off-site the Economy office was. We waited at the pick-up area for an hour, and no one picked us up. We called the office, and had to leave a message, but no one returned the call. Finally, we gave up and hailed a cab to take us there. We were very tired at the end of this trip, that not being picked up was not what we needed.Reviewed 2022 Jun 11
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10.0
staff were friendly and professional. Would use Economy again.Reviewed 2022 Jun 08
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2.0
We showed up 30 minutes late to pick up the car (as our flight was delayed while in the air). When we arrived they had already given away our rental car and did not have other rental options. We were told that we should have informed them via phone call (we tried calling twice once we landed but no one answered the phone) and told to “just get a refund”. Kayak service representatives were very helpful, but the car rental service was not.Reviewed 2022 Jun 08
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