6.0
The car rental place I picked my car up from took 20 minutes to see me, 15 minutes to process and it took 25 minutes for my car to o be ready. Total time to get my car was 1 hour. Nice staff but extremely inefficient. Why not have the card ready when clients come in.Reviewed 2023 Sep 03
review from![kayak]()
10.0
very good customer service!! They tried their best to help me find the rental car. free snacks and water is a plus!Reviewed 2023 Aug 12
review from![kayak]()
4.0
I was very upset with the rental agency. My husband went to go pick-up the car. First it was the wrong place. So they sent a car to pick him up and take him to the right place. Then upon arrival at the other location, they tell my husband that they need to first have him get in touch with ICBC to show his driving records before they can rent him the car? I have NEVER come across this once in all the car rentals I’ve had over the years. So after he proves to them that he’s a good driver, then they take a $1,000 deposit? We only had the vehicle for 5 days? Usually at other rental agencies the deposit has been no more than around $300-$500 max. So I think there was some issues there as well. We finally got the car. In all fairness the car itself was great. We got a Toyota Corolla. Very clean and it was great on the trip. Very comfortable and great on gas. The one thing I’ll say is this, they tried to make things better, but when you have a child and you’re ready to go and all you want is to get the car and get going, to have a delay for over an hour is not good. Things aren’t being done on the scale of a larger car rental agency and it’s very obvious. They need to be more organized and the fact that they don’t mention the ICBC check on their website makes me think they don’t want the customer to know about it, since it would result in going elsewhere On a scale of 1-10, the car itself was a 10 the experience was a 2 . I will take my business elsewhere next time.Reviewed 2023 Aug 06
review from![kayak]()
4.0
We réserve for car in BC from Quebec and and the end of contract small write was in paid in US dollars!!!! This is poor and not fair practice from kayakReviewed 2023 Aug 06
review from![kayak]()
10.0
The location is very convenient and I appreciated being able to leave the car in their parking lot to pick up after our dinner and show; it saved me the hassle of having to find a parking spot and paying for it. We were also given an upgrade from compact to an SUV. I’m indifferent about this upgrade as I purposely chose a compact size so it would be easier to park. However, I recognize that we were give a hybrid SUV with many features and the car was nice to drive. I’m sure drivers with better parking skills would appreciate this upgrade if they were given the option.Reviewed 2023 Jul 26
review from![kayak]()
10.0
Overall, great experience. Great and courteous team, vehicle was clean, fuelled, mechanically sound, and great price. Will rent again from this location.Reviewed 2023 Jun 21
review from![kayak]()
8.0
Generally very good. Friendly staff. Courteous pickup and drop off. However, on this last trip, I had to make 4 phone calls before anyone picked up the phone. I used the same number given to me. On my last try, I used a long distance number ( preface with a 1), The office answered right away. After that , pickup at the airport was quick— drop off was timely.Reviewed 2023 May 21
review from![kayak]()
4.0
Booked for 11:30 pm on May 10. The facility closed at 10 pm!!!! So we had to get an Uber to our lodging at a cost of in excess of $40.Reviewed 2023 May 19
review from![kayak]()
10.0
Everything was excellent.Reviewed 2023 May 07
review from![kayak]()
6.0
The type of car I booked was not available. I booked a Toyota Camry and instead they gave a Nissan Kicks mentioning that that car was into the category of SUV. I did not agree so they told me that the Toyota will be available in the next two days. I went back and if was not available. They offer me a Mazda CX-3 or a Corolla.Reviewed 2023 May 04
review from![kayak]()
2.0
We had immense trouble collecting the car. My wife was stranded at the airport for over 1 1/2 hours as she could not get through to the car hire office to arrange the pick-up. Instructions were not clear. Accordingly, I had to rent a taxi from the ferry terminal all the way to the car rental office to collect the car, then go to the airport get my wife. This cost me ~$80 and we missed our first business appointments due to this poor service.Reviewed 2023 Apr 24
review from![kayak]()
10.0
Sixt car rental was excellent. Very friendly staff. Great vehicles.Reviewed 2023 Apr 22
review from![kayak]()