Cons: extremely dishonest staff, promised 300$ but ended up charging 658$
Pros: Pick up/drop off were confusing and not explained at all. We had to call the company and were told to meet at a different location than publicized.
Cons: Waited over an hour for a ride to the car rental place. Cancel the car rental and rented from the airport. Extremely poor pick up service
Pros: Good price
Cons: Didn’t get the honda HRV we expected even I requested in advance to ensure that’s what I reserved for.
Pros: Staff was friendly and helpful. Car was nice
Cons: The shuttle service is lacking compared to other car rentals. Customers arriving from other countries may not be able to call them for a pickup. Some kind of texting option would work better. Also, there was no early shuttle available to return to the airport. They were helpful and arranged a cab.
Pros: Although the young man at the desk did not seem eager to help, when pressed, he said the manager might help us find another car rental place. And he did. That was appreciated
Cons: I feel having a phone system that allows call to be answered and messages received would be helpful. When we were running late and called to tell them no one answered and the mailbox was full. We could not leave a message. As a consequence the car we reserved was given to someone else.
Cons: The check in process was about an hour. The car that we were assigned was driven off of the lot to get cleaned just as we were done signing over four contracts. This led to another long delay. We recommend using another car service if you want a timely departure and good customer service.
Pros: Good car, roomy and nice to drive.
Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.
Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.
Pros: The car was really nice even though it was dirty
Cons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card
Pros: What I liked was the staff. They worked hard to remedy the situation while explaining what went wrong in the web booking. Their team effort to make it right for us was very appreciated. I know in the future that I can trust this company to do the right thing. I liked these guys and their effort made
Cons: To compete with the big companies they could be better at streamlining pick up and drop off since they are offsite. Technology could really enhance that. Uniforms project professionalism. It is these points that could really enhance their business.
Pros: Fuel economy and the model of vehicle available.
Cons: Interior windows needs cleaning. Sheen from wax cleaner/buildup was a safety hazard once the while faced the sunlight.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Economy Rent a Car in Vancouver.
Economy Rent a Car has 3 rental locations in Vancouver. Take a look at our Economy Rent a Car rental location map to find the best rental cars near you.
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