Guest reviews
Overall rating
8.1
Excellent
Based on 97 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.9
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
26
6
7
0
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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8.4
Pros: Staff at this location is always friendly and helpful
review from
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10.0
Pros: Hertz customer service
review from
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10.0
Pros: The staff was friendly and happy to serve you. The person helping us gave us exact instructions on where to go.
Cons: They did a great job so I would not change a thing.
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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9.2
Pros: The staff was helpful and drop off was easy. The car was new and clean.
Cons: Didn’t know there was an additional charge to pick up from airport location. It could have been better if it was stated when we make the reservation so customers may be able to choose other locations that don’t require an additional charge to pick up the car.
review from
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8.8
Pros: Great car, drove well, man at the counter was really nice.
Cons: They didn't seem to know anything about the online booking system that I used, I ended up paying almost double because I wanted a GPS system which upgraded me to a nicer vehicle. However, I booked a Rav4 which is pretty comparable to a Chevy Esquire. I just feel like I overpaid for the upgrade.
review from
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10.0
Pros: Pickup and especially drop off at airport easy. Given a choice of cars; customer service great! New car w/ great features.
Cons: Wish there were tips of which location closest to train station
review from
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5.2
Cons: Bought car insurance online when I booked the car. When I was getting the car the csr said the online coverage doesn’t work. So I wasted money on that and had to pay $30 a day for full coverage car insurance
review from
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2.0
Pros: Staffs are not helpful and the price is totally different from what we get from kayak. I would never used Thrifty and kayak from now on.
Cons: Better quote including tax and fees
review from
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9.2
Pros: Super easy pick up and drop off
Cons: I had to stop and put in more windshield fluid when I got the vehicle.
review from
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2.0
Pros: Staff seemed to have no idea what or how to do his job or use the computer. I was there 40 minutes and left to rent from enterprise. Another guy was there even before me and still wasnt helped when I left.
Cons: Everything
review from
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10.0
Great return staff!
Pros: Car was super clean and in perfect condition. Return staff at yvr we’re outstanding!
review from
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Top tips for renting a car from Thrifty in Vancouver
- 25% of our users found rental cars from Thrifty in Vancouver for ₪150 or less
- Compact rental cars from Thrifty in Vancouver are around 58% cheaper than other car types, on average
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