Guest reviews
Overall rating
8.5
Excellent
Based on 66 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.5
Value for money
8.3
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
18
6
3
0
5
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: It was all a positive experience.
Cons: There is nothing that I could identify as needing improvement.
review from
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10.0
Pros: Staff was helpful and pleasant
Cons: Every thing went well
review from
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10.0
Pros: Great staff. Awesome SUV.
review from
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7.6
Pros: everything on time and as expected however... the new electronic "agreement" seems pretty sketchy, no hard copy for the customer... could easily be changed on their side cant fit all the negatives into the better part, oops
Cons: first off, the guy who i picked up the car from straight up lied to me saying gas from them would be 2.15/liter if i dropped it off empty, saying its below market price, great deal, no extra fees... wow sounds very nice... i looked closer at the electronic agreement, nope, almost 3.00/liter....
review from
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9.6
Pros: Staff were efficient and friendly. The rental pick up and drop off was quick and easy. Great value for the money.
Cons: Only issue was the exterior of rental vehicle was not clean when picked up.
review from
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8.4
Pros: nice car, friendly staff
Cons: had to wait 1.5 hours (past closing time...) for a car, because other renter was 3.5 hours late returning the vehicle. Seemed like a lack of communication, but not sure if one person was just blaming other for the situation... I was offered a small discount for the trouble.
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7.2
Very dirty car
Pros: Service was good, man behind the counter was ver friendly.
Cons: The car was not clean inside or out. The windows inside the car were discussing - not sure they had ever been cleaned. We cleaned them ourselves so we could see to drive.
review from
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10.0
Friendly, helpful, great deal
Pros: It was a bargain find but no stinting on service. The staff were friendly and helpful, the vehicle clean and well kept.
review from
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9.2
Perfect service!
Pros: Because of an early check in for the ferry they brought us up to the harbour as a service. Perfect!
review from
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6.4
Great car and service, poor opening hours
Pros: Great car Very clean Friendly staff
Cons: Victoria office only open 10 am - 2 pm Had to pick up car early and pay for an extra day Price was very high
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10.0
Pros: Great service directions and help
review from
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8.4
Pros: Very easy access to the car at the airport.
review from
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- Compact rental cars from Enterprise in Victoria are around 61% cheaper than other car types, on average
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