Guest reviews
Overall rating
8.2
Excellent
Based on 72 reviews
Cleanliness
8.5
Comfort
8.1
Pick-up/Drop-off
8.1
Value for money
8.1
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
21
6
2
2
6
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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8.8
Pros: Staff was friendly and helpful however the website severely hampered his ability to provide timely service.
Cons: Fix the website........more user friendly
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10.0
Cons: Nothing- everything was seamless
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10.0
Pros: Super friendly. Easy to get to car. Easy drop off.
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7.2
Pros: Pick up was complicated and took a long time. There was a new employee checking me out, but she didn't seem to have very friendly support from the rest of her team. I felt bad for her. Also, there was an attempted charge for a driver's licence check which shocked me. I think this is ABSOLUTELY
Cons: (cont from first question) RIDICULOUS. I cannot believe Hertz charges for checking the driver's licence. I will not be renting from Hertz again because of this.
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10.0
Pros: Everything's was very fast and easy and the car was great. We noticed during the pre-trip inspection that one tire had a nail in it, as is common around here with all the construction, so they gave me a new car, no issues at all with only a slight delay to change the paperwork. It was great.
Cons: Not much. I was really happy with it all.
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9.2
Pros: We like the pick up at 1 location and drop off at another location with no extra fee. The rental car was clean and affordable.
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10.0
Pros: Really appreciated the pick up and drop off from/to the harbor. Gary was very friendly and helpful in pointing out how to navigate the city and where all the good spots are.
review from
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2.0
Cons: I was given the option through Kayak to book this car for a time that the rental place literally WAS NOT OPEN. When I went to pick up the car the place was closed so I had to call Hertz customer service, demand a refund (which will take up to two weeks to be refunded to my card) and go to Enterprise
review from
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10.0
Pros: Staff was extremely friendly and made for a pleasant and personal experience of renting a car. The car was clean and exactly what I was looking for the day. Quick pick up and speedy drop-off, I even made my bus in time.
Cons: Nothing, it was the best experience I have had renting a car in my short list of car rental experiences.
review from
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7.6
Pros: Yes
Cons: We rented a midsize car but my husband said it was uncomfortably small - a Toyota Corolla.
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4.4
Pros: Pickup was pretty quick and streamlined.
Cons: The car was not well maintained, which they knew because it was sluggish to start when they started it the first time. There was a nasty stain in the back floorboard. They were very rude when I tried to take the car back not filled with gas and insisted that I fill it, despite being willing to pay.
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10.0
Excellent
Pros: The staff are professional and very nice. So far they have never overcharged me after I have rented here a couple of times. The cars are new and well maintained. I always make sure to rent and return within business hours though. Nothing to complain.
Cons: Nothing negative up to now
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