Cons: There were scratches on the car that weren't reported.
Pros: Friendly staff, excellent location, nice comfortable vehicle.
Cons: A little difficult to return the vehicle due to one way roads not easily maneuverable but on the 2nd go-around we figured out how to get into the lot and through the road construction. Nice staff, but they really scrutinize the vehicle so take pictures before you drive off the lot.
Pros: The drop off was convenient.
Cons: We went to National twice after driving a distance to get there and were not able to add a second driver either time. Misinformation, computer system down, nobody there. Very frustrating,.
Cons: Damage check when returning felt like a criminal investigation. It ended up fine, but seemed like they were really trying to find insignificant damage to hold you accountable for. They also shadily dodged questions about the gas fill up requirements.
Pros: The whole experience was awful, I will never use national car rentals again.
Cons: The customer service and management
Pros: Car was clean.
Cons: This office has a weird after hours dropoff policy: you are "responsible for the car" even when you drop the keys off in their lock box. In short: you're responsible for any damage even after you "return" the car until they have someone process your return.
Pros: The flexibility of 'drop-off locations' is what I appreciate. Other companies charge an additional amount if the car is dropped off at a location that is different from the locations where the car was picked up. National does not and there are several lots in the Greater Victoria area to use.
Cons: The $300 deposit required when the car is picked up was a surprise. It is meant to cover outstanding claims (like parking or speeding tickets) and is becoming the standard for all rental companies, but it was still an unexpected surprise and should have been stated up front when the car was booked.
Pros: No wait to pickup or drop off. No pressure to buy add-ons like "prepay fuel" or extra insurances
Cons: Parking lot is really tiny (a bit annoying to inspect the car because of how close it ends up being parked next to other cars) but not really an issue.
Cons: Having previously worked for their parent company, I've seen some poor looking offices, but this took the cake. It was a tiny, rundown, modular structure that was a wreck inside. When we finally found someone they wouldn't even try our cards because they don't take US credit/debit.
Pros: Super convenient and speedy service. We were up and on our way within 10 minutes!
Pros: The picking up of the car was super easy and the staff were very helpful.
Cons: The drop off was not very clear where to go to return the key - also it was difficult to find a gas station near the airport
Pros: Staff were friendly and efficient. No attempt made to add on extra charges for non-existent damage as I have experienced with some companies.
Cons: Good service
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from National in Victoria.
National has 4 rental locations in Victoria. Take a look at our National rental location map to find the best rental cars near you.
No (According to our data)
No (According to our data)