Guest reviews
Overall rating
7.4
Good
Based on 11 reviews
Cleanliness
8.3
Comfort
7.4
Pick-up/Drop-off
7.2
Value for money
6.9
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
3
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0
1
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great car
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great experience
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8.8
Pros: Staff was good, location was good, parking for my vehicle was available and reasonably priced. The vehicle was in perfect condition and the late drop provision was very easy.
Cons: I reserved a minivan very specifically, because I needed that size of vehicle. When I picked it up though, they did not have any minivans at all. They said my options were either a Suburban or a Ford Flex. I reserved a van because I needed a van. It didn’t really work that well, but we made do.
review from
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10.0
Great rate. Great service
Pros: Car was ready when required, well prepared. Staff were great. On return also very helpful. No issues at all!
Cons: Nothing
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8.0
Avis YYJ
Pros: First class always.
Cons: Counter lady a bit of an attitude but we all have off days. They are better left at home though.
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10.0
most efficient agent ever
Pros: unfortunately I don't have the name of the agent but was this ever a great, fast and pleasant experience and I got a great car - Ford Fusion- incl GPS awesome!!!
Cons: nothing
review from
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2.0
Senior Denial
Cons: Went to to pick up rental car and was told my 2 debit cards were unacceptable, I needed to have a credit card. Have not owned a credit card for 20 years. Very very unhappy.
review from
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2.0
I didn't end up picking up the car because the Avis office closed at 6
Cons: the office was closed at 6:00pm and I was supposed to pickup at 5:00pm but arrived late. There was no closing time info on the booking information. I ended up having to cancel and get a ride from someone to the event.
review from
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3.6
I will never use it again
Pros: Nothing
Cons: Rental fee ended up being 4 or 5 times expected payment on Kayak. Never use it again and never recommend this place for anyone.
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- Compact rental cars from Avis in Victoria are around 61% cheaper than other car types, on average
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