Pros: The vehicle was fine.
Cons: I dropped the car off on the day it was due. I went inside and handed the keys to the attendant. After three days I started getting calls that my vehicle was overdue and I needed to return it. I was on vacation and was on the phone for a long time. I was informed it would be taken care of. The calls continued for 3 days. I called the company several times during my VACATION. After asking for a supervisor and telling them I was tired of being harassed, the calls finally stopped.
Pros: Employees were unable to explain about the toll pass, i was never told that dropping off the car at a later time was going to cost me 49 dollars more.
The Nissan Versa was a very nice car. Cruise control was appreciated
Pros: Very comfortable Nice size Cruse control Simple controls
Told us we were good to go, that we DID NOT need a credit card..
Pros: The car was fine and once I got it 2 hours after I was supposed to all went well. Only cost @ $20 to fill up which was good.
Cons: Hertz told us over the phone after we made the reservation we were good to pick up the car at 5 pm and we specifically told them we do not have a credit card and the lady said it would be fine we were good to go. They charged our bank account for the rental. When we got there the guy tells us we can't get the car because we don't have a credit card to put on file. I had to call a family member to come to the airport and bring me one to put on file and I was two hours late leaving. This was a terrible and stressful experience, embarrassing and a bad way to start a business trip. And to top it all off the extremely unhelpful and unwilling to do anything to help us non-customer service Hertz offered was pathetic. The only way I'll ever use this company again is if someone pays me to.
Hertz is the best
Pros: Compared to the other rental places their vehicles are well maintained and in better condition.
Cons: It would be more convenient if they opened earlier than 9.
Pros: I liked the Ford Focus Hatch... I think it's by far the best small car money can buy. Prior to this rental I have always been pleased with my experience at Hertz.
Cons: My experience at the counter was sub par. The group was either inexperienced or unwilling to help. They threatened to upcharge at every opportunity. The mykey (I blame Ford partially) was locked and I was unable to listen to audiobooks over a week long rental. I called hertz and went to several locations with no resolutions. This weekly rental was saddening because Hertz did not fix it while it lasted. They wanted to charge me more. I tried saving a few bucks and waisted hundreds in efficiency. I pray that you have a better experience with them. Pick up and drop off was a nightmare... the car was washed and the interior was NOT cleaned. They refused to come out to the vehicle to inspect it and didn't have an answer for me about TX tolls via tags
Cons: Parking lot is unkempt and confusing
Pros: Chrysler was a great car
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