Guest reviews
Overall rating
9.1
Excellent
Based on 26 reviews
Cleanliness
9.1
Comfort
9.3
Pick-up/Drop-off
8.9
Value for money
9.2
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveler rating
10
2
0
0
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Find reviews that mention:
customer service
pick up the car
car was clean
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car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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10.0
Pros: Saint John the desk attendant, when I picked up The car. He went above and beyond for me! He even brought the vehicle curb side for me! I’ve never experienced wonderful service like I did on Wednesday March 25 @ 5:00PM in Fargo, ND with Herttz Rental! Thank you s million times
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10.0
Pros: Staff was amazing, especially Julie. There was a bit of a smoke smell in the car and she was able to handle any issues that might have come up.
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10.0
Pros: Easy, convenient, great rate.
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10.0
Pros: Staff was very friendly. The pick-up and drop-off were close to the rental counter and baggage claim.
Cons: Just fine.
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10.0
Van rental
Pros: Picking up the vehicle was fast and easy. Everyone at the service counter was friendly and answered any questions I had, plus they explained everything. Turning the vehicle in, was painless! Very easy. Van was very clean and easy to drive, very comfortable for the long road trip.
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6.4
Pros: I liked the free upgrade from a Chevy spark to a Buick lacrosse.
Cons: I didn't like the fact when I went to refill the car with gas before dropping off the car, the gas cap door would not open on the car. I read the Manuel and googled instructions on how to open it and now it would open. The car rental return location was closed so I could not explain to them, I called the road side service but they where of no asstince. So now I'm stuck paying 6.99 a gallon for Hertz to refill it for me.
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10.0
Phil is the best
Pros: Clean nice cars, Hockey chat.
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8.8
Car in great shape; well-priced
Pros: Very pleasant staff Great price on car Car was comfortable and clean and drove well (started easily) despite very cold weather. Car did have snow brush (which we needed).
Cons: Waited thirty minutes for reserved car Car was very clean (being cleaned) Statement mis-stated miles driven, though that did not affect price
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10.0
Good human interaction
Pros: Customer service
Cons: Nothing
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6.8
Pros: Drop off was painless and easy
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10.0
Wonderful
Pros: They upgraded our vehicle for free and everything went very smoothly! Easy and very nice staff to deal with.
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9.6
Pros: Spacious Customer Service Organization
Cons: Only downside of whole experience was we ordered our suburban and specifically requested one with a dvd system for our kids. Upon arrival they had one waiting with the system but no headphones or remote to control it so we had to buy our own and listen to it on the drive as there wasn't enough headphone ports.
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