Guest reviews
Overall rating
7.5
Good
Based on 22 reviews
Cleanliness
7.7
Comfort
7.5
Pick-up/Drop-off
7.3
Value for money
7.4
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
4
3
3
1
2
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6.0
Cons: I was charged for tolls, I have easy pass and I was charged for a full tank of gas, it wasn't full
review from
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10.0
Pros: The staff was very friendly service with a smile.
Cons: I have to go into Manning and Kingstree the end of the month. I wish y’all had locations there.
review from
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2.4
Pros: The staff was not friendly they was not helpful
Cons: I paid online with my debit card but when I got to Hertz they told me that I needed a major credit card the customer service was very poor
review from
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10.0
Pros: the guy that helped me was really nice and accommodated my requests.
review from
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6.4
It was ok
Pros: Nothing
Cons: No isctructuon or agent to assist you in returning car.
review from
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7.6
No plan for a hurricane
Pros: Pick up was easy and the car was great. Gas mileage was super for my long trip. Enjoyed a comfortable ride.
Cons: Someone didn’t think about the airport being closed when they put the drop box at the hertz counter. Budget was allowing their customers to leave keys in car, but I was told that I would be charged an unlock fee if I did that. So, I’m going to have to wait for airport to reopen so I can drive 45 minutes each way to take keys back to the hertz counter. will not be using hertz again.
review from
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6.0
Cons: Never made it to florence
review from
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10.0
Pros: My plane was delayed 5 hours and they still left the keys for me. Made a crappy day into a good one.
review from
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5.6
Cons: 1. Smell of cigarettes in the car.
review from
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10.0
Pros: miss ashley was wonderful.. very re-assuring on the chance my flight was delayed that some arrangement would be made to still get access to my rental.. sure enough, flight delayed.. called to advise and scott said no worries he would be there.. miss ashley again was on my return day gave me precise directions back to the airport.. there she was like the mother bird bringing in her flock.. couldn't have had better or more pleasant service..
review from
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2.0
Cons: I have been debited for a upgrade about which I was not informed. At pick up I was asked whether a Nissan (Altimate ?) was ok instead of the ordered Toyota Corolla . I did not know this type of car and it was not clear to me that this meant a price increase of $ 117 Later on back home, I found out the extra price. Moreover I have been charged for late return since I picked up at 09.39 pm and returned the car at 2.49 am although I have been charged for an extra day as well !!!! POOR SERVICE
review from
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8.0
Pros: Price was good.
Cons: Car had broken HVAC. Car needs more accessory outlets. Sat Radio or Bluetooth would be nice.
review from
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